Receptionist at Green Marble Recruitment

Minimum requirements:

• Matric / Grade 12 (preferred).
• Bilingual in Afrikaans and English.
• Experience with Google Sheets and Microsoft Excel.
• High level of accuracy and attention to detail.
• Excellent communication and telephone etiquette.
• Computer literate and comfortable with office systems.
• Professional, calm, and solutions-driven approach.

Personality Traits:

• Strong interpersonal skills.
• Professional written and verbal communication skills.
• Integrity and accountability.
• Strong organisational and administrative skills.
• Ability to work under pressure in a fast-paced environment.

Duties and responsibilities:
Visitor Reception and Welcome:

• Ensures a professional first point of contact for visitors, maintaining a welcoming environment and effective access control.

Phone Call and Front Desk Management:

• Maintains professional communication by managing calls, ensuring accurate messages, and correcting call routing.

Customer Feedback and Courtesy Calls:

• Supports service improvement by collecting, recording, and escalating customer feedback to ensure continuous enhancement of client satisfaction.

Payments and Customer Administration:

• Supports service improvement by collecting, recording, and escalating customer feedback to enhance client satisfaction.

Social Media and Sales Support:

• Strengthens customer engagement and sales processes by managing online interactions and maintaining accurate sales records.

Delivery, Courier, and Equipment Management:

• Ensures efficient tracking and distribution of deliveries and equipment, supporting operational flow and accountability.

Office Supplies and Stationery Management:

• Maintains office supply levels through accurate ordering and monitoring to ensure uninterrupted operations.

Daily Office and Security Checks:

• Safeguards office security and readiness through monitoring of keys, access control, and workplace tidiness.

General Office Administration:

• Supports organisational efficiency by performing essential administrative tasks for smooth daily operations.

Ad-Hoc Duties:

• Provides flexible operational support by assisting with additional tasks and projects as required by management.