Receptionist at Growthpoint Properties

Key Performance Areas

• Receptionist duties.
• Meeting room booking system.
• Living the Growthpoint values in creating an extraordinary client experience.
• Adherence to POPIA.

Expected Results

• Support and motivate the reception team.
• Helpful, polite, friendly, professional and patient interaction with clients, tenants, contractors and staff in a busy reception. 
• Professional interaction with messengers who are collecting and delivering mail. 
• Answering the telephone, screening and directing calls to staff. 
• Providing basic information to callers and ensuring professional interaction to resolve queries. 
• Taking telephone messages accurately. 
• Keeping the reception area tidy and well maintained. 
• Booking, coordinating meeting rooms and troubleshooting room availability.
• Ensure that meeting rooms are serviced between meetings and liaising with baristas regarding catering and refreshment requirements. 
• Contact Office Manager to report issues e.g. air-condition, lifts out of order, fire department, emergency services, plumbers, electricians and handyman.
• Be familiar with the POPI policies and procedures and ensure that there is no breach of protection of personal information.
• Be the Best, Break New Ground, The Power of Us, Wow Them, Own It and Play Fair.

Requirements

Job Specific Skills

• Excellent verbal and written communication skills. 
• Reliable, trustworthy, honest and very organized.  
• Well-developed interpersonal skills. 
• Basic computer skills. Must be proficient in Outlook, Word and Excel. 

Experience

• Minimum two years’ receptionist experience. 
• Proven track record of client liaison and switchboard.

Education

• Matric/Grade 12