Receptionist - Hermanus at Fidelity Services Group

Key Responsibilities

Front Desk & Client Interaction

• Greet and assist walk-in clients, directing them to the appropriate department, must be presentable, and polite at all times.
• Manage incoming phone calls via the switchboard, transferring calls to the correct staff members.
• Take accurate messages when staff are unavailable and ensure timely delivery.
• Maintain professional and courteous inter-company communication.

Administrative Support

• Handle general correspondence and assist with internal relations.
• Manage stationery and grocery requisitions:
• Stationery and office groceries (e.g., coffee, tea, sugar, milk).

Assist with ad hoc purchases:

• Obtain supplier quotations.
• Create and request requisitions.
• Secure purchase order approvals.
• Place orders and verify goods received.
• Match supplier invoices with POs and hand over to the branch supervisor.
• Support new vendor application processes.

Data Capturing

• Assist various departments with capturing job cards and invoices accurately and timeously.

Finance Support

• Perform daily banking duties.
• Post banking details to the Q-Drive.

Sales Support

• Receive and log sales leads from phone calls and walk-in clients.
• Forward leads to Sales Admin or Sales Consultants.

General

• Carry out additional ad hoc responsibilities as required.

Required Skills & Competencies

• Proficiency in Microsoft Excel and Word.
• Experience with LSN.
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Attention to detail and organizational skills.