Receptionist - Polokwane at Fidelity Services Group

Goals

• Ensure an effective operation of the reception function

Description

• First Impression, Face of Company- Presentation and cleanliness of all reception and seating areas.
• Customer centric, Client services focus. Perform help desk functions to all visitors including meet and greet for external meetings and events. Help desk function for all telephonic queries
• Ensure fully functional switchboard service. Up to date telephone extension list circulated monthly
• Telephone etiquette.
• Establish interdepartmental communication with new employees – giving them a tour
• Learn who the new staff members are by gathering information from HR
• Implement 15 minute meetings with new staff members to discuss my role and offer assistance.
• Give them guidance on where to gather information and who would be best suited to assist them should they need assistance.
• Create a PowerPoint presentation describing where new employees can locate a person

Goals

• Manage all training room / Boardroom bookings

Description

• Manage and resolve double / late bookings
• Establish layout of room from booker and implement accordingly
• Establish any catering requests and advise accordingly of requirements that may be needed.
• Manage keys to all training facilities
• Ensure any damages / Breakages are reported and billed to respective responsible person.

Goals

• To Achieve a 90% EHS safe Reception

Description

• Driving EHS procedures by updating and tracking all first aid incidents on a weekly basis
• Implementing personal trackers on staff medication or conditions eg. Heart conditions or allergic to medication etc
• Compile a day to day report on any EHS hazards within reception, Canteen, IT and the training rooms to compile a weekly report that highlights concerns or dangerous risks.
• Advise Reception, IT, Training rooms on a monthly basis how to evacuate in an emergency

Goals

• Achieve 80% same day delivery on all internal and external mail

Description

• Develop excel tracker to support measurement of goal. Introduce email records for parcels that have not been delivered. Track and monitor email for reasons of non-delivery. Ensure that telephone lists are updated with all internal customer information

Goals

• Customer Excellence

Description

• Reception rate me box. Ask external guests waiting to complete the customer experience box. Max 4 questions with 1 comment. To be aligned to marketing.

Goals

• Improve customer service value offering within reception

Description

• Attend mandatory quarterly contact centre training. Agree and document quick wins for implementation in reception.  This will include telephone etiquette.

Goal

• Maintains files and document storage 

Description

• Keeps files /email records in organized fashion so that materials are easily located. Review current reporting tracker, understand and agree on additional duties and ensure tracker is updated accordingly. Trackers updated to be circulated to manager weekly with comments on areas of concern and risk.

Goal

• Manage procurement FEDEX bookings for external mail