Job Opportunities at Fidelity Services Group

Job Description

• Overall Purpose of the Job: The overall purpose of this position is to liaise with business and the IT Team, forge and sustain good relations, gain an in-depth business and applications understanding as well as maintain and grow existing business by enhancing processes to provide efficiency.
• The incumbent’s role would be to analyse, propose and present integrated solutions to both existing and new applications; which represents the full spectrum the Group’s offering.

 Minimum Qualifications and Experience:

• Post Matric Qualification Grade 12 (minimum)
• Business Analyst Certification
• Process mapping Certification
• 2 years of proven track record of working as Business Analyst on Finance and IT projects
• Proving strong quantitative abilities
• Demonstrating proficiency in Microsoft Office programs, such as Excel and PowerPoint
• Showing knowledge of standard accounting procedures
• Excellent analytical, multi-tasking, organizational and project management skills.
• Solid communication (oral and written) and interpersonal skills required to interact with colleagues and clients both at a high-level (“big picture”) and at a detailed-level (“technical”).
• Keen interest in understanding new technologies and solving problems.
• Ability to play an integral part in project delivery given tight constraints and uncompromising quality
• Effective presentation, documentation and report writing skills.
• Professional and well presented at all times
• Ability to work under pressure and for extended hours, if required
• Must be prepared to travel
• Valid driver’s license
• Reliable car

 Main Duties:

• Elicit requirements using workshops, document analysis and evaluation of existing and new systems
• Business/system process mapping techniques
• Create User Interface diagrams
• Perform post deployment testing to ensure that the system performs perfectly in production
• Developing a clear understanding of all existing data requirements
• Running specific analysis projects
• Improving the quality of the products and services delivered by IT
• Assisting with integration and facilitating user acceptance testing
• Review testing results to ensure correct functionality is implemented
• Supporting the development of training and implementation material
• Providing support during and post implementation 
• Developing project plans and providing project management assistance
• Examine business operations and activities to assist in determining new and improved IT solutions
• Understand major and minor system change requirements and the drivers thereof
• Discuss the existing business models and the flow of data in the business
• Identify options for potential solutions
• Assess the feasibility of these options from both a technical and business perspective
• Produce designs of new/changed IT systems/processes for others to develop and build
• Specify the data, files and logical operations the system will perform as well as the way data will be viewed by the user
• Expand and modify system to serve new purposes or improve work flow.
• Liaise extensively with external (development partners) or internal (user/executive management) clients
• Work closely with developers and a variety of end users to ensure technical compatibility and user satisfaction
• Develop training material and SOP’s for users of systems
• Develop SOP’s for support staff when application is moved into production
• Project implementation
• Identifying, evaluating and having a clear understanding of the high-level business needs of clients and stakeholders;
• Translating business requirements to detailed technical requirements with fluency to enable IT technical teams;
• Critically evaluating information gathered from multiple sources;
• Reconciling conflicting requirements;
• Abstracting up low-level technical information to a high-level general understanding;
• Creation and update of requirements traceability matrix against solution architecture, design, test planning and hand-over to support;
• Providing technical analysis and preparing presentation of recommendation to management;
• Continuously monitoring and analysing potential impacts to requirements and technical scope;
• Assist in developing and validating test plans;
• Business process mapping of current state and desired state.
• Contribute to development of an Opportunity Assessment (Business Case) for solution proposals including business need, cost/benefit analysis, feasibility and gap analysis.
• Conduct risk assessments for solutions including impact on business process.
• Develop Use Cases to be used by the QA team to develop unit tests and UAT scripts.
• Conduct and/or facilitate information sessions and user training for new applications.
• Contribute to Project Look Backs as part of the post project assessment process.

   Behavioural Competencies:

• Excellent verbal & written communication skills
• Excellent customer service skills
• Analytical thinking
• Computer literate
• Adaptability
• Motivation
• Negotiation
• Persuasiveness
• Presentation skills
• Resilience
• High level of Integrity
   

go to method of application »

Job Description
Tender Costing Analyst

• The above position is vacant at CSA Head Office Helderkruin, reporting to the Group Bid Manager. The overall purpose of this position is to assist in checking the costings of Bids done by the Tender Administrators before submission. 

Minimum Requirements:

• B. Degree/ Diploma in Internal Audit or equivalent.
• 3-5 Years’ experience in auditing.
• Proficient in Microsoft office
• Understanding auditing processes

Responsibilities:

• Review tender costings against tender requirements.
• Review tender files against tender requirements before submission.
• Review, manage and update the tender pricing template monthly.
• Update manage and report on the annual tender schedule.
• Attend tender briefing sessions and report back to management.
• Preparing and attending presentations.
• Ensuring alignment between tender pricing and SAP for successful tenders.
• Track tender performance, specifically to analyse the successful completion of tenders.
• Ensure all tenders are delivered on time, within the scope and requirements.
• Advise managers and project planners to ensure effective business outcomes.
• Implement new knowledge / information.
• Report and escalate to management as needed.
• Use and continually develop leadership skills.
• Use expertise to introduce systems, which enhances the effectiveness of the position and Tender department.
• Assist branches with increase schedules and wage to revenue calculations.
• Delegate project tasks to individual strengths, skill sets and experience levels.
• Read and Understand RFQ’S, BOQ’S and all tender Specifications/ Project Specifications
• Ensuring that quotations/ Tenders are submitted timeously to clients.
• Compiling and submitting weekly and monthly financial management reports.

Other personality attributes:

• Must be honest and reliable.
• Must have good verbal and language abilities.
• Must be assertive.
• Must be self- motivated.
• Pay attention to detail.
• Willing to work overtime.
• Willing to Travel

Core Competencies:

• Self-development
• Communication skills
• Teamwork

go to method of application »

Job Description
Senior Administrative Assistant

• FIDELITY SECURITY SERVICES – Specialized Services, Helderkruin, Gauteng
• A vacancy exists for Senior Administrative Assistant for the Specialized Services Division at Helderkruin, Roodepoort. This role reports into the Business Support Structure. The main purpose of the position is to provide co-ordination, administrative and secretarial support to the Managerial staff within this Department.

Minimum Requirements

• Grade 12.
• Administrative/Secretarial Post School Qualification.
• At least 3-5 Years’ experience as an Administrator
• Advanced Excel, MS Word and Power Point proficiency is compulsory – Certificates to be submitted as proof
• Knowledge of the SAP and HR / E-Payroll systems are beneficial.
• Valid driver’s license with own reliable transport.
• Ability to travel as and when required.
• Ability to work extended hours as and when required.
• Clear criminal record and no pending cases.
• Above average verbal and written communication skills in English.
• Ability to resolve conflict effectively.
• Ability to handle work related stress and work effectively under pressure.
• Ability to work independently and ability to meet strict deadlines.
• Highly motivated and enthusiastic.
   

KEY PERFORMANCE AREAS:

• Co-ordination of appointments, diary management and client engagements/events.
• Presentation of Services of the complete group and compiling of these presentations in collaboration with various departments.
• Excel Spreadsheet combinations and Information extraction of these spreadsheets into presentation formatting and costing analysing of information provided.
• Office administration and general Administrative duties.
• Co-ordination of e-mail, correspondence and written communication.
• Screening of telephone calls and taking of messages.
• Minute taking at meetings and engagements as and when required
• Maintaining of strict confidential protocols regarding correspondence and communication.
• Liaising at different levels of the Branch and act as Ambassador of the Regional Managers office.
• Consolidate management information and reports.
• Compiling weekly and monthly reports.
• Typing of documents, reports and preparation of presentations
• Assisting in queries and day to day co-ordination of operational tasks related to area of responsibility.
• Compilation of weekly and monthly operational reports and communication.
   

OTHER PERSONALITY ATTRIBUTES & CORE COMPETENCIES:

• Ability to maintain confidentiality and handle office maters with utmost professionalism.
• Strong interpersonal and communication skills with diplomacy and tact to interact effectively at all levels.
• Above average report writing skills.
• Organising skills.
• Initiative skills.
• Time Management skills.
• Attention to detail.
• Team player.
• Self-development and that of others.
• Self-motivated & Independent operator.
• Delivery-orientated and deadline-driven
• Sensitivity to confidential matters is required
• High emotional intelligence (EQ) required.
• Professional interpersonal communication (written and verbal).
• Able to function in an unstructured environment.
• Build relationships across the business
• Ownership and accountability and decision making skills.

go to method of application »

Job Description
CREDIT CONTROLLER

WESTERN CAPE REGIONAL OFFICE

REPORTING TO: Credit Control Supervisor

• A vacancy exists for a Credit Controller stationed at Philippi Regional Office | Western Cape. The position will report to the Credit Control
• The main purpose of the position is to make sure that the debtors’ collections are done timeously.

Key Performance Areas:

• Performing the full credit control functions
• Maintaining and managing collections in relation to the company’s Group Credit policy
• Maintaining a healthy cash flow at all times
• Keeping bad debts to a minimum.
• Ensuring that monthly collections meet the required targets
• Monthly | Weekly | Daily Reports
• Monthly | Weekly | Daily Cash Forecasts

Skills required:

• Minimum Matric Certificate and preferably a recognized credit control qualification.
• At least 5 years’ experience and full knowledge in credit control and reconciliation is essential
• Sound working knowledge of the SAP system.
• Proficiency in MS Word, Power point and especially Excel is essential
• Must be fluent in English and Afrikaans
• Must have own transport.

 Other personality attributes:

• Numerical accuracy
• High methodical working methods are required.
• Strong interpersonal and communication skills.
• Ability to liaise professionally with personnel at all levels.
• Ability to work without supervision and under pressure
• Ability to meet strict deadlines
• Organizational skills
• Administration skills

Core competencies:

• Self-development
• Communication skills
• Customer focus
• Team work

go to method of application »

Job Description

• Reporting to the CIT Branch Manager.
• The above position is vacant at Port Elizabeth, reporting to the CIT Branch Manager of Port Elizabeth Branch. The overall purpose of this position is collect and deliver clients’ money and to provide proof of delivery and collection

Minimum Requirements:

• Clear criminal record;
• PSIRA accredited with Grade C;
• Firearm competent;
• Competent firearm training in handgun and rifle;
• SAPS competency certificate;
• CIT certified;
• Experience in the Security industry or similar.
• Valid Driver’s License Code 10
   

Key Performance Areas: (not totally inclusive):

• Full responsibility and accountability for the collection and delivery of client’s monies;
• Report all delays to the Branch Manager immediately;
• Incident prevention and reporting;
• Maintain radio contact with Controllers;
• Take preventative action towards any suspicious activity.
   

Other Personality Attributes:

• Must be honest and reliable;
• Must have good verbal and language skills;
• Must be assertive and self- motivated;
• Pay attention to detail;
• Customer service and relations;
• Quality Assurance;
• Willing to travel and work overtime when required
   

Core Competencies:                                                            

• Teamwork;
• Self – development;
• Customer service / focus orientated;
   

go to method of application »

Minimum Requirements:

• Excellent communication skills
• Matric certificate or equivalent
• PSIRA Certification
• A clear criminal record
• Computer literate and proficiency in Microsoft Word, Excel and Outlook
• At least 3 years’ experience in the CIT environment will be an advantage
• Must be willing to work overtime when required
• Must have his own vehicle (Fully roadworthy) and legitimate driver’s license
   

Primary purpose of the job:

• Responsible for the efficient running of all  loading and off-loading activities in 3rd party loading bays, including the operational readiness and compliance to the company’s risk mitigation rules for each vehicle visiting the branch.

Key Performance Areas (not totally inclusive):

• Manages the crews entering the Cash Centre loading bay iro. Planning, organising, leading, control, including time management and process flows.
• Adhere to company policies and procedures iro. Bulk banking and clearances and report inconsistencies to management
• Controls access to the loading bay area to ensure no unauthorised person enters the area.
• Monitors loading of cash bags into the vehicle until finalisation
• Ensure that all cash bags are loaded into the respective vaults and that the risk is spread across the vehicle’s capacity as per standing Operating Procedures.
• All team members to be present when loading and off-loading takes place
• Monitors the off-loading of vehicles until finalisation. Check that all vaults are empty.
• Inspect vehicle’s operational readiness before departure. Confirm all security devices in place and in working order.
• Records actual vehicle arrival and departure times.
• Ensure adherence to vehicle limits
• Confirm that all escorting and support measures are in place at time of departure.
• Keep the bank officials and Fidelity management informed of any changes to schedules.
• Be aware of daily schedules, all eta’s and ensure alignment with bank officials 

  

Core competencies and other Personality Attributes:

• Assertive skills
• Attention to details
• Excellent problem solving ability
• Must be able to work in a high risk area
• Must be assertive
• Ability to work without supervision
• Ability to maintain confidentiality
• Time management

go to method of application »

Job Description

• The above position is vacant at CashMaster in Johannesburg reporting to the Operations Manager, CashMaster
• Providing a professional and efficient service to customers by diagnosing, troubleshooting and repairing cash acceptance devices. Ensuring customer satisfaction. Attending to all cash acceptance devices calls given by Management, Installations and Call Centre.

 

Minimum Requirements:

• Matric / Grade 12 / National Senior Certificate
• Outstanding customer service skills
• Excellent technical, problem solving and analytical skills
• Strong written and oral communication skills
• Ability to work weekends and holidays
• Grade C PSIRA Registered
   

Key Performance Areas: (not totally inclusive)

• Provide service and customer support during field visits or dispatches
• Manage all on site installations, repairs, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solution
• Comprehend customer requirements and make appropriate recommendations/briefings
• Produce timely and detailed reports
• Recordkeeping: Document all actions and call details, job cards completed in detail, group SLA updates etc.
• Operate vehicle in a safe manner
• Adhere to all company’s filed procedures and processes
• Maintain a professional appearance
• Build positive working relationships with customer
• Adhere to SLA requirements/time frames and monthly preventative maintenance on devices
• Adhere to management instructions
   

Core Competencies

• Demonstrates integrity by modelling CashMaster’ s values and ethical standards
• Strong analytical skills
• Focuses on impact and result for the client and responds positively to feedback
• Leads teams effectively and shows conflict resolution skills
• Consistently approaches work with energy and a positive, constructive attitude
• Builds strong relationships with clients and external actors
• Remains calm, in control and good humoured even under pressure
• Demonstrates openness to change and ability to manage complexities
• Ability to advocate and provide policy advice
• Ability to promote integrity and business ethics; demonstrate mature judgment, trust and open communication; ability to ensure effective team work, collaborative behaviour and team spirit
• Ability to develop collaborative and harmonious relationship with external partners and clients at the senior level
• Excellent communication and negotiation skills to persuade and influence others
• Ability to multi-task and prioritize work schedules
   

Skills

• Analytical
• Communication
• Critical thinking
• Diplomacy
• Leadership and team building
• Change management
• Project management
• Persuasion and influencing
• Judgement and decision making
• Service orientation
   

go to method of application »

Key Performance Areas: (not totally inclusive):

• Full responsibility and accountability for collecting and delivering clients’ money from a Vehicle safety perspective
• Report all delays to the Branch Manager/Controller immediately
• Incident prevention and reporting
• Maintain radio contact with controllers
• Take preventive action towards any suspicious activity
   

Minimum Requirements: 

• Clear criminal record
• Valid Drivers License and PDP
• Tactical combat training
• Clear credit record
• PSIRA accredited at least with Grade C
• Completed firearm training in handgun and rifle
• SAPS competency certificate
• CIT Certificate
• Experience in security industry or similar role
• 3 Years experience in CIT driving and crew functions
   

Other Personality Attributes: 

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be assertive
• Must be self- motivated
• Pay attention to detail
• Willing to work overtime
• Customer service and relations
• Quality assurance
• Willing to Travel

Core Competencies 

• Self-development
• Communication skills
• Customer focus
• Team work

go to method of application »

Key Performance Areas: (not totally inclusive): 

• Auditing/Inspecting off al ATM’s on a daily basis.
• Securing and accounting for all cash transactions on a daily basis, with Custodians.
• Attend to all technical faults on the ATM’s.
• Balancing and accurate cash transaction handling.
• Ensure all client assets are secured at all times.
• Ensure all key procedures are followed at all times.
• Complaint in Trans Track scanning operations.
• Maintaining all operations/admin/ equipment on ATM contracts
• Client interactions and assistance.
   

Minimum Requirements: 

• Clear criminal record.
• PSIRA accredited at least with Grade C.
• Completed firearm training in handgun and rifle.
• SAPS competency certificate.
• CIT Certificate.
• Experience in security industry or similar role.
• Driver’s license with PDP
• Computer literate.
   

Other Personality Attributes: 

• Must be honest and reliable.
• Must have good verbal and language abilities.
• Must be assertive.
• Must be self-motivated.
• Customer service and relations.
• Quality assurance.
• Willing to Travel.
   

Core Competencies: 

• Good communication skills.
• Customer focus.
• Self-development.
• Team Work.
• Able to follow instructions accurately.

go to method of application »

Minimum Requirements:

• Excellent communication skills
• Matric certificate or equivalent
• PSIRA Certification
• A clear criminal record
• Computer literate and proficiency in Microsoft Word, Excel and Outlook
• At least 3 years’ experience in the CIT environment will be an advantage
• Must be willing to work overtime when required
• Must have his own vehicle (Fully roadworthy) and legitimate driver’s license

Primary purpose of the job:

• Responsible for the efficient running of all the Bulk Load CIT supply chain functions through the effective management of performance and productivity of our Bulk Load Teams, to reduce risk and improve overall efficiency.

Key Performance Areas (not totally inclusive):

• Obtain and coordinate daily schedule details between the branch and the bank marshal.
• Ensure that sufficient security checks are done before vehicle departure.
• Implement and ensure measurable risk mitigating steps are performed by the bank marshal and crew
• Manage and ensure that the required equipment and process are in place and adhered to for effective operational output
• Adherence to plans and timelines
• Manage deviations and implement remedial steps where needed.
• Provide leadership and guidance to Bulk Cash Supervisors
• Scheduling of staff
• Manage attendance and do over all leave planning
• Time management
• Establish and maintain communication channels with local bank officials
• Regular visits to sites.
• Be aware of daily schedules, all eta’s and ensure alignment with bank officials 

Core competencies and other Personality Attributes:

• Assertive skills
• Attention to details
• Excellent problem solving ability
• Must be able to work in a high risk area
• Must be assertive
• Ability to work without supervision
• Ability to maintain confidentiality
• Time management

go to method of application »

Minimum Requirements:

• At least 5 years’ experience in sales in a similar position.
• Sales diploma or equivalent qualifications.
• Must be professional and well presented at all times.
• Capable to work under pressure and for extended hours, if required.
• Full competence in the use and application of the Ms Office suite programs.
• Must be prepared to travel and own transport essential.
• Previous experience in the security industry would be a distinct advantage

Key Performance Areas: (Not totally inclusive)

• Accountability for growth of an area and proactively increasing turnover.
• Securing profitable new business through cold calling and other appropriate means.
• Attending to potential clients in different areas of responsibility.
• Addressing and resolving client’s queries promptly and satisfactorily.
• Physically conducting site surveys for security requirements and preparing proposals.
• Ensuring that quotations are submitted timeously to clients.
• Building and maintaining professional relationships with clients.
• Planning, budgeting, co-ordinating and attending client’s needs.
• Assisting with marketing related issues for the area.
• Compiling and submitting weekly and monthly management reports.
   

Other personality attributes:

• Ability to work under pressure
• Pro-active and innovative
• Ability to work independently
• Good planning and organizational skills

Core competencies:

• Entrepreneurial spirit
• Innovative
• Creativity
• Goal setting
• Driving for results
• Self-development
• Communication skills
• Customer focus
• Team work

go to method of application »

Key Performance Areas: (not totally inclusive): 

• Loading off all ATMS on a daily basis
• Securing and accounting for all cash transactions on a daily basis
• Attend to all technical faults on the ATM
• Balancing and accurate cash transaction handling
• Ensure all client assets are secured at all times
• Ensure all key procedures are followed at all times
• Complaint in trans track scanning operations
• Client interactions and assistance
• Maintaining client availability SLA on ATM operations

Minimum Requirements: 

• Clear criminal record
• PSIRA accredited at least with Grade B
• Completed firearm training in handgun and rifle
• SAPS competency certificate
• CIT certificate
• Experience in security industry or similar role
• Driver’s license
• Computer literate
• Proven ATM loading/technical experience

Other Personality Attributes: 

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be assertive
• Must be self- motivated
• Customer service and relations
• Quality assurance
• Willing to work overtime
• Willing to Travel
• Alertness
   

go to method of application »

Overall purpose of the job:

• To visit some of the most problematic alarm systems the industry has to offer and utilise your skills and expertise in order to provide the customer with the best possible solution, for their given circumstances.

Minimum qualifications and experience:

• PSIRA registration – Grade C
• Valid Driver’s Licence
• Minimum 3 to 5 years Technical experience
• Fault finding capabilities with experience including, but not limited to, IDS and DSC alarm panels.
• Matrix from a Technical High School preferred.
• Tertiary qualification in electronics / electronic engineering preferred.

 Duties & Responsibilities:

Customer Engagement

• Consult with the customer in order to understand his/her requirements pertaining to the performance and protection offered by the alarm system.
• Review how the existing system fulfils these requirements and what the current shortcomings are.
• Identify the root causes of false alarm activations.
• Present a solution to the customer in order to:
  • Meet the business objectives to reduce false alarm rates.
  • Meet the customer requirements pertaining to the performance and protection offered by the alarm system.
  • Agree the solutions and next steps with the customer.
• Provide advice and guidance to the customer on how new technologies and/or equipment might enhance or improve their existing solution/s.

 Administration

• Ensure all relevant documentation is completed accurately, neatly and in full.
• Uphold customer satisfaction through diligent attendance to scheduled customer appointments. – Never be late.
• Present customers with detailed written quotations, outlining not only what needs to be done, but also why it important.
• Accurate stock and inventory management.

Solutions Implementation

• Implement the specified solution as agreed with the customer on quotation acceptance.
• Ensure that service standards are upheld:
  • Check battery on every site
  • Test signals on every call
  • Proper fault finding
  • Neat and straight wiring
  • Correct programming
  • Correct placement of equipment
  • No over or under charging
• Own the customer up until the false alarm situation has been resolved.

General

• Handling of classified information
• Completion of Case Studies to serve as training material for up & coming technicians.
• Teach, coach and mentor wireman and assistant technicians from time to time.
• Teach, coach and mentor overactive coordinators to provide more detailed information upfront leading into a technical visit.

Attributes:

• Results Oriented
• Customer Focus
• Functional Technical Capabilities
• Strong communication skills, both written & verbal.
• Builds Integrity and Trust
• Able to Inspire and Influence.
   

go to method of application »

Job Description

• Overall purpose of the job: The overall purpose of this position is to Project Manage and oversee the Security Alarm System rollout and integration of a national multi-site project. The Project Manager will manage all planning scheduling, co-ordination, material and resource planning, and documentation to complete project within specified costs, timeframes and quality.  It will be required of the incumbent within the position to collaborate and communicate with all role players within multiple matrix organisations to ensure teamwork and achievement of objectives of teams and client to ensure all Installation requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.

Duties & Responsibilities:

• Manage project budgets.
• Manage the project scope.
• Scope the project required skills for to execute.
• Assign resources, internal and external to project.
• Develop a work break down structure for each resource and tasks.
• Define required results of project.
• Detail planned project costs.
• Manage project risk register.
• Execute projects.
• Manage quality and standards in project execution.
• Update project plans and progress.
• Communicate project portfolio progress to the business.
• Generate Project completion documentation.
• Handover completed project to the business with all relevant documentation.

Minimum qualifications and experience:

• Project Management qualification essential
• Minimum 5-10 years’ experience managing large rollout projects
• Matric (minimum requirement), tertiary qualification preferred
• Technical experience in Security Alarms and/or related preferred
• People management experience at various levels
• Computer Literate (MS office, email, Internet- essential)
• Role requires flexible or extended hours
• Own Transport

Skills and Attributes:

• Business / Project Financial Acumen
• Strong written and verbal communication skills
• Very good presentation skills
• Drive for results
• Ability to communicate at all levels
• Develops and Inspires Others
• Balances Immediate and Long-Term Priorities
• Strong administration skills
• Managing Diversity
• Very good planning skills
• Time management
• Attention to Detail (quality)

go to method of application »

Main purpose of job:

• Sell new and upgrade alarm systems, additions, CCTV systems, Electric Fences and link ups to new and existing clients

Qualification & experience:

• Previous sales experience, with proof of sales track record
• Knowledge of DSC, CADDX, IDS alarm systems, advantageous
• Matric

Job requirements & other attributes:

• Computer Literate (MS Office, Email and Internet)
• Excellent communication, presentation and negotiation skills
• Presentable and of sober habits
• Own reliable vehicle
• Valid driver’s licence

Duties:

• Follow up on all leads received internally and via telesales
• Sell security solutions to new and existing clients
• Generate and close self-sourced leads
• Forge relationships with estate agents, builders, architects etc.
• Daily, weekly and monthly reporting
• Motivated to achieve and exceed sale targets
• Maintain all administrative duties pertaining to sales

Performance Standards

• Achieve target for revenue sales
• Achieve target for new clients
• Maintain a high standard of relationship with existing Estate clients
• Ensure that all leads and quotes are followed up on time

Competencies (Technical & Behavioural)

• Action oriented
• Customer focus
• Perseverance
• Functional/Technical skills
• Problem solving
• Technical Learning
• Drive for results

go to method of application »

Overall Purpose of the Job:

• The overall purpose of this position is to be the P&L leader for the Securedrive business within FADT.
• The incumbent will provide general management for a sub-set of the FADT Securedrive Business. The role encompasses responsibility for business revenue, system design, installation, servicing, administration, and EHS.

Minimum Qualifications and Experience:

• Minimum 5-10 years’ experience managing multi-dimensional technical related business environments with P&L and/or large cost centre accountability.
• Specific experience as a business leader with prior P&L accountability.
• Matric with a formal business related post-matric qualification.
• Minimum of 7-10 years of experience in a management role, preferably in Vehicle Tracking Telematics.
• Strong leadership skills and the ability to motivate and manage a team.
• Excellent communication and interpersonal skills.
• Experience in developing and implementing strategies to achieve business goals.
• Strong computer skills, including knowledge of Microsoft Office and other business software.
• Proven track record of technical understanding and innovation.
• Proven track record in operational efficiency and innovation.
• Operational budgeting and forecasting skills.

Main Duties:

• Ensure strong communication and collaboration between sales, scheduling, technicians, customer care and finance.
• Identify trends and provide insights for Manco and Exco reporting.
• Oversee all aspects of the company’s operations, including sales, marketing, finance, human resources, production, and customer service.
• Develop and maintain high levels of customer satisfaction through effective communication and customer service.
• Hire, train, manage a team of employees and assign internal resources, including setting performance standards and providing feedback and coaching.
• Conduct regular performance evaluations for employees and provide feedback on areas for improvement.
• Coach, mentor, motivate and supervise team members and contractors, and influence them to take positive action and accountability for their assigned work.
• Develop and manage budgets, financial forecasts, and other financial reports.
• To carry out any ad-hoc functions.
• Ensure compliance with all company policies and procedures.
• Monitor and analyse industry trends and competition and make recommendations for improvements to the SecureDrive operations.
• Contributes to team effort by accomplishing related results as needed.
• Maintain a deep knowledge of Fidelity Securedrive’s products and services and keep up to date with changes.
• Achieve revenue, gross margin, and operating profit targets.
• Develop the business into a sustainable operating entity within the FADT Business.
• Draft and execute on budgets
• Implementation of strategy and critical role in developing and maintaining strong relationships with customers and internal Fidelity Group resources
• Matrix role-player – in conjunction with other business areas within FADT.
• Drives efficiency and effectiveness
• Play an active role in communications with the customer base
• Play an active role in escalated customer complaint resolution
• Ensure management of various Securedrive projects.
• Drive high quality technical installations & services calls.
• Ensure secure, safe, efficient and customer- oriented handling of technical operations and customer service.
• Ensure technical project milestones and targets are met by establishing active day to day management processes with appropriate resource, issue, and risk management.
• Ensure appropriate tools and techniques are available and employed by the project teams to enable them to meet their assigned objectives successfully.
• Deliver the assigned projects to successful conclusion (on time, on budget, and in scope)
• Continuously improve technical/system project management tasks and milestones using feedback and lessons learned as input into existing or future project plans.
• Conduct technical/system project post-mortems and draw up a report to identify successful and unsuccessful project elements.
• Manage critical supplier and internal customer relationships.
• Travel to various locations within the business responsibility area.
• Ensure management of sub-contracted resources.
   

Behavioural Competencies:

 Leadership:

• To inspire and motivate teams to achieve their goals and objectives.
• Maintaining effective teams.
• Empowerment mindset with team members.

Communication:

• To communicate effectively with different stakeholders, from employees to executives.

Strategic Thinking:

• Think creatively and strategically to come up with effective plans and solutions.
• Customer focus and focus on continuous improvement.

Problem Solving:

• Ability to identify problems and develop effective solutions and manage risk.
• Proven high level comprehension of business processes, business finance and P&L accountability.
• Objective, open-minded and an “out-of-the-box” thinker.
• Strong consultative, analytical, and problem-solving skills.

Adaptability and Flexibility:

• Ability to adapt to changing circumstances and be flexible in problem-solving approaches.
• Able to assume and complete assignments independently

Emotional Intelligence:

• To understand and manage one's own emotions and those of others.
• Conflict management.
• Professional manner and attitude.

Customer Focus:

• To understand and anticipate the needs and expectations of customers and to respond accordingly.

Teamwork:

• To work collaboratively with others to achieve common goals.

Time Management:

• To effectively manage time and prioritise tasks/meet deadlines.

Result Orientation:

• To focus on and achieve desired outcomes.
• Attention to detail and drive for quality.
• Results oriented with demonstrated performance in keeping and delivering commitments.
• Strong business and financial acumen through demonstrated knowledge and ability to display the linkage between inputs and desired business results.

go to method of application »

Overall Purpose of the job: Services and Maintenance

•  Be able to do the installation of electronic equipment for the security industry at commercial and industrial premises from Alarms, Access control, CCTV, Fire, Installation, Wiring, Commissioning

Minimum qualifications and experience:

•  Matric or equivalent
•  Minimum 3 years’ experience as an Electronic Security technician
•  Programming, wiring, installations and fault-finding experience
•  Valid code 08 driver’s licence essential
•  Must be PSIRA registered (Grade E, D C) OR Can Apply through Fidelity-ADT

Job Requirements:

•  Install and Program multiple alarm systems (Ajax, Paradox, Texecom, Caddx, IDS, DSC, Rhino, Risco)
•  Installation and Maintenance of electric fences
•  Smart CCTV systems (Line crossing, Facial recognition, Street surveillance etc.)
•  Integration of Electric fencing, CCTV, and Intruder alarm systems
•  Setup and maintenance of wireless, fibre and copper networks
•  Installation of basic electricity e.g., DB Boards, Inverters, UPSs, and Generators
•  Oversight and design of big projects
•  IT and Network support
•  Access Control systems (Bio-Metrix, UHF, Facial recognition, and Access cards)

Main duties & Responsibilities:

•  Program system as per specifications
•  Plan the cable runs with the wireman
•  Obtain customer codes before attending a call daily and when on Standby
•  Complete handovers
•  Complete job cards after every installation
•  Provide feedback to Manager / Supervisor and Call Centre upon completion of a call
•  Keep stock up to date and assist store man with stock take
•  Keep the company vehicle clean
•  Submit petrol slips

Core competencies:

•  Customer Focus Functional/Technical Skills
•  Approachability Problem Solving and Troubleshooting
•  Integrity and Trust Technical Learning

go to method of application »

Job purpose: 
 

• Responsible for the entire planning cycle and the management of team schedules, and the overall service delivery related to the Workforce Management function. 

 
Key Performance areas: 

People Management 

• Coaches the team to ensure quality of delivery meets the appropriate standard 
• Measures and manages the team to ensure out-of-line situations are immediately addressed  
• Communicates information in a timely, accurate and understood manner to all team members  
• Ensures that all Human Resources policies and procedures are observed  

Workforce Planning  

• Reviews forecasted call volumes, average handling time and shrinkage to calculate the required headcount figure  
• Completes Agent schedules within agreed timeframes and in line with call volume, average handling time and shrinkage forecasts  
• Monitors adherence to schedule in line with operational processes  
• Assesses forecasting accuracy and put processes in place to optimise forecasting accuracy  
• Identifies and highlights trends impacting service delivery, and ensures remedial plans are incorporated into planning  
• Optimizes headcount requirements to reduce cost without impacting operational delivery  
• Analyses schedules and makes recommendations for improvement , including impact on budget 
   

Reporting and standardisation 

• Provides all management reports as required by the business  
• Meets regularly with Inland WFM manager to agree standard WFM and reporting processes and implement them on the operation 

 
Skills: 

• Analysis  
• Attention to detail  
• Oral and written communication (L2)  
• Planning and organizing (L3)  
• Technical expertise (L3) 

 
Knowledge: 

• Matric or equivalent 
• 2+ years workforce management experience , including people management experience  
• Computer literate (Excel – intermediate)

go to method of application »

Job Description
Overall Purpose of the job:

• Be able to do the installation of electronic equipment for the security industry at commercial and industrial premises from Alarms, Access control, CCTV, Fire, Installation, Wiring, Commissioning

Minimum qualifications and experience:

•  Matric or equivalent
•  Minimum 3 years’ experience as an Electronic Security technician
•  Programming, wiring, installations, and fault-finding experience
•  Valid code 08 driver’s license essential
•  Must be PSIRA registered (Grade E, D C) OR Can Apply through Fidelity-ADT

Job Requirements:

•  Install and Program multiple alarm systems (Ajax, Paradox, Texecom, Caddx, IDS, DSC, Rhino, Risco)
•  Installation and Maintenance of electric fences
•  Smart CCTV systems (Line crossing, Facial recognition, Street surveillance etc.)
•  Integration of Electric fencing, CCTV, and Intruder alarm systems
•  Setup and maintenance of wireless, fibre and copper networks
•  Installation of basic electricity e.g., DB Boards, Inverters, UPSs, and Generators
•  Oversight and design of big projects
•  IT and Network support
•  Access Control systems (Bio-Metrix, UHF, Facial recognition, and Access cards)

Main duties & Responsibilities:

•  Program system as per specifications
•  Plan the cable runs with the wireman
•  Obtain customer codes before attending a call daily and when on Standby
•  Complete handovers
•  Complete job cards after every installation
•  Provide feedback to Manager / Supervisor and Call Centre upon completion of a call
•  Keep stock up to date and assist store man with stock take
•  Keep the company vehicle clean
•  Submit petrol slips

Core competencies:

•  Customer Focus Functional/Technical Skills
•  Approachability Problem Solving and Troubleshooting
•  Integrity and Trust Technical Learning

go to method of application »

PURPOSE:

• To effectively quote and sign up potential clients requiring the services of ADT Security.

Main purpose of job:  

• Source and sell armed monitoring and armed response agreements to potential new customers 
• Source and sell new and alarm system upgrades, additions to alarm systems, CCTV systems, electric fences to potential customers 
• Achieve and exceed monthly sales targets for new customers and hardware sales 

Qualification & experience: 

• Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG) 
• Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous 
• Matric or equivalent 

Job requirements & other attributes: 

• Self-motivated and energetic 
• Selling skills 
• Good organisational and time management skills 
• Excellent communication (written & verbal), presentation and negotiation skills 
• Computer Literate (MS Office, Email and Internet) 
• Presentable and of sober habits 
• Valid driver’s licence and own reliable vehicle 
• Hunter for new business 
• Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms) 

Duties:  

• Generate and close self-sourced deals 
• Follow up on all leads received internally and via telesales  
• Sell security solutions to new and existing clients 
• Create solid & long-standing relationships with estate agents, builders, architects etc. 
• Daily, weekly and monthly reporting 
• Motivated to achieve and exceed sale targets 
• Maintain all administrative duties pertaining to sales 

Performance Standards  

• Achieve both targets for revenue sales & for new clients 
• Maintain a high standard of relationship with existing Estate clients 
• Ensure that all leads and quotes are followed up on time 

Competencies (Technical & Behavioural) 

• Drive for results 
• Action oriented 
• Customer focus 
• Perseverance 
• Functional/Technical skills 
• Problem solving 
• Technical Learning 
• Assertive  
• Sense of urgency  
• Adaptable  

go to method of application »

PURPOSE:

• To effectively quote and sign up potential clients requiring the services of ADT Security.

Main purpose of job:  

• Source and sell armed monitoring and armed response agreements to potential new customers 
• Source and sell new and alarm system upgrades, additions to alarm systems, CCTV systems, electric fences to potential customers 
• Achieve and exceed monthly sales targets for new customers and hardware sales 

 Qualification & experience: 

• Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG) 
• Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous 
• Matric or equivalent 

 Job requirements & other attributes: 

• Self-motivated and energetic 
• Selling skills 
• Good organisational and time management skills 
• Excellent communication (written & verbal), presentation and negotiation skills 
• Computer Literate (MS Office, Email and Internet) 
• Presentable and of sober habits 
• Valid driver’s licence and own reliable vehicle 
• Hunter for new business 
• Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms) 

 Duties:  

• Generate and close self-sourced deals 
• Follow up on all leads received internally and via telesales  
• Sell security solutions to new and existing clients 
• Create solid & long-standing relationships with estate agents, builders, architects etc. 
• Daily, weekly and monthly reporting
• Motivated to achieve and exceed sale targets
• Maintain all administrative duties pertaining to sales 

Performance Standards  

• Achieve both targets for revenue sales & for new clients 
• Maintain a high standard of relationship with existing Estate clients 
• Ensure that all leads and quotes are followed up on time  

Competencies (Technical & Behavioural) 

• Drive for results 
• Action oriented 
• Customer focus 
• Perseverance 
• Functional/Technical skills 
• Problem solving 
• Technical Learning 
• Assertive  
• Sense of urgency  
• Adaptable  

go to method of application »

Goals

• Ensure an effective operation of the reception function

Description

• First Impression, Face of Company- Presentation and cleanliness of all reception and seating areas.
• Customer centric, Client services focus. Perform help desk functions to all visitors including meet and greet for external meetings and events. Help desk function for all telephonic queries
• Ensure fully functional switchboard service. Up to date telephone extension list circulated monthly
• Telephone etiquette.
• Establish interdepartmental communication with new employees – giving them a tour
• Learn who the new staff members are by gathering information from HR
• Implement 15 minute meetings with new staff members to discuss my role and offer assistance.
• Give them guidance on where to gather information and who would be best suited to assist them should they need assistance.
• Create a PowerPoint presentation describing where new employees can locate a person

Goals

• Manage all training room / Boardroom bookings

Description

• Manage and resolve double / late bookings
• Establish layout of room from booker and implement accordingly
• Establish any catering requests and advise accordingly of requirements that may be needed.
• Manage keys to all training facilities
• Ensure any damages / Breakages are reported and billed to respective responsible person.

Goals

• To Achieve a 90% EHS safe Reception

Description

• Driving EHS procedures by updating and tracking all first aid incidents on a weekly basis
• Implementing personal trackers on staff medication or conditions eg. Heart conditions or allergic to medication etc
• Compile a day to day report on any EHS hazards within reception, Canteen, IT and the training rooms to compile a weekly report that highlights concerns or dangerous risks.
• Advise Reception, IT, Training rooms on a monthly basis how to evacuate in an emergency

Goals

• Achieve 80% same day delivery on all internal and external mail

Description

• Develop excel tracker to support measurement of goal. Introduce email records for parcels that have not been delivered. Track and monitor email for reasons of non-delivery. Ensure that telephone lists are updated with all internal customer information

Goals

• Customer Excellence

Description

• Reception rate me box. Ask external guests waiting to complete the customer experience box. Max 4 questions with 1 comment. To be aligned to marketing.

Goals

• Improve customer service value offering within reception

Description

• Attend mandatory quarterly contact centre training. Agree and document quick wins for implementation in reception.  This will include telephone etiquette.

Goal

• Maintains files and document storage 

Description

• Keeps files /email records in organized fashion so that materials are easily located. Review current reporting tracker, understand and agree on additional duties and ensure tracker is updated accordingly. Trackers updated to be circulated to manager weekly with comments on areas of concern and risk.

Goal

• Manage procurement FEDEX bookings for external mail

go to method of application »

Overall purpose of the job:

• The incumbent, will plan, execute and measure regional marketing campaigns in order to achieve the commercial targets for the respective region and brands
• This role will require daily collaboration by understanding the national marketing campaigns, as well as the specific sales challenges and opportunities in the regions
• The incumbent will support districts and various brands by understanding the demand for marketing and related material and ensure that they are sufficiently supplied with materials to carry on with the sales function in an effective manner
• The incumbent will also collaborate with the communications resources to ensure that each district is support by a strategically relevant content and communications strategy

Main duties

• Coordinate all above and below the line marketing activities in locations of responsibility
  • In alignment with the national marketing strategy, plan and implement promotional campaigns and on the ground activations for all Fidelity brands
  • Ensure regional marketing budgets are managed efficiently and transparently
  • Ensure weekly reporting on success of regional marketing activities
  • With the help of regional admin staff ensure sales material and collaterals are implemented and delivered on time
  • Ensure a consistent brand experience
• Achieve lead generation targets per region and district monthly
• Create and manage on an ongoing basis a monthly action plan with lead targets for each district of responsibility
• Grow awareness, liking and consideration for the brands in the region through consistent messaging, relevant positioning and positive communications initiatives

Minimum qualification and experience: 

• Marketing diploma – minimum criteria
• Minimum 4 years’ as a corporate Marketing Specialist
• Agency experience advantageous

Skills/Abilities

• Good written and oral communicator
• Ability to establish and maintain internal networks – Organisational agility
• Good time management
• Customer focus
• Highly motivated individual
• Works well under pressure
• Attention to detail
• Ability to work alone