General Manager: Secure drive at Fidelity Services Group

Overall Purpose of the Job:

• The overall purpose of this position is to be the P&L leader for the Securedrive business within FADT.
• The incumbent will provide general management for a sub-set of the FADT Securedrive Business. The role encompasses responsibility for business revenue, system design, installation, servicing, administration, and EHS.

Minimum Qualifications and Experience:

• Minimum 5-10 years’ experience managing multi-dimensional technical related business environments with P&L and/or large cost centre accountability.
• Specific experience as a business leader with prior P&L accountability.
• Matric with a formal business related post-matric qualification.
• Minimum of 7-10 years of experience in a management role, preferably in Vehicle Tracking Telematics.
• Strong leadership skills and the ability to motivate and manage a team.
• Excellent communication and interpersonal skills.
• Experience in developing and implementing strategies to achieve business goals.
• Strong computer skills, including knowledge of Microsoft Office and other business software.
• Proven track record of technical understanding and innovation.
• Proven track record in operational efficiency and innovation.
• Operational budgeting and forecasting skills.

Main Duties:

• Ensure strong communication and collaboration between sales, scheduling, technicians, customer care and finance.
• Identify trends and provide insights for Manco and Exco reporting.
• Oversee all aspects of the company’s operations, including sales, marketing, finance, human resources, production, and customer service.
• Develop and maintain high levels of customer satisfaction through effective communication and customer service.
• Hire, train, manage a team of employees and assign internal resources, including setting performance standards and providing feedback and coaching.
• Conduct regular performance evaluations for employees and provide feedback on areas for improvement.
• Coach, mentor, motivate and supervise team members and contractors, and influence them to take positive action and accountability for their assigned work.
• Develop and manage budgets, financial forecasts, and other financial reports.
• To carry out any ad-hoc functions.
• Ensure compliance with all company policies and procedures.
• Monitor and analyse industry trends and competition and make recommendations for improvements to the SecureDrive operations.
• Contributes to team effort by accomplishing related results as needed.
• Maintain a deep knowledge of Fidelity Securedrive’s products and services and keep up to date with changes.
• Achieve revenue, gross margin, and operating profit targets.
• Develop the business into a sustainable operating entity within the FADT Business.
• Draft and execute on budgets
• Implementation of strategy and critical role in developing and maintaining strong relationships with customers and internal Fidelity Group resources
• Matrix role-player – in conjunction with other business areas within FADT.
• Drives efficiency and effectiveness
• Play an active role in communications with the customer base
• Play an active role in escalated customer complaint resolution
• Ensure management of various Securedrive projects.
• Drive high quality technical installations & services calls.
• Ensure secure, safe, efficient and customer- oriented handling of technical operations and customer service.
• Ensure technical project milestones and targets are met by establishing active day to day management processes with appropriate resource, issue, and risk management.
• Ensure appropriate tools and techniques are available and employed by the project teams to enable them to meet their assigned objectives successfully.
• Deliver the assigned projects to successful conclusion (on time, on budget, and in scope)
• Continuously improve technical/system project management tasks and milestones using feedback and lessons learned as input into existing or future project plans.
• Conduct technical/system project post-mortems and draw up a report to identify successful and unsuccessful project elements.
• Manage critical supplier and internal customer relationships.
• Travel to various locations within the business responsibility area.
• Ensure management of sub-contracted resources.
   

Behavioural Competencies:

 Leadership:

• To inspire and motivate teams to achieve their goals and objectives.
• Maintaining effective teams.
• Empowerment mindset with team members.

Communication:

• To communicate effectively with different stakeholders, from employees to executives.

Strategic Thinking:

• Think creatively and strategically to come up with effective plans and solutions.
• Customer focus and focus on continuous improvement.

Problem Solving:

• Ability to identify problems and develop effective solutions and manage risk.
• Proven high level comprehension of business processes, business finance and P&L accountability.
• Objective, open-minded and an “out-of-the-box” thinker.
• Strong consultative, analytical, and problem-solving skills.

Adaptability and Flexibility:

• Ability to adapt to changing circumstances and be flexible in problem-solving approaches.
• Able to assume and complete assignments independently

Emotional Intelligence:

• To understand and manage one's own emotions and those of others.
• Conflict management.
• Professional manner and attitude.

Customer Focus:

• To understand and anticipate the needs and expectations of customers and to respond accordingly.

Teamwork:

• To work collaboratively with others to achieve common goals.

Time Management:

• To effectively manage time and prioritise tasks/meet deadlines.

Result Orientation:

• To focus on and achieve desired outcomes.
• Attention to detail and drive for quality.
• Results oriented with demonstrated performance in keeping and delivering commitments.
• Strong business and financial acumen through demonstrated knowledge and ability to display the linkage between inputs and desired business results.