Receptionist at PwC South Africa

Job Description & Summary
A career in Infrastructure and Property, within Internal Firm Services, will provide you with the opportunity to be a part of developing and managing the PwC operational infrastructure that allows us to support our people and our clients. We focus on all aspects of internal infrastructure services from real estate site selection, facilities management, and physical security to managing relationships with Firm travel partners and event planning.

Our Office Services team is responsible for managing the well being of our office environment as well as responding to office requests from PwC partners and staff to help keep the office running smoothly.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

At the Administrative level, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Consistently deliver on multiple commitments.
• Flex approach to meet the changing needs of teams and clients.
• Identify and make suggestions for improvements when problems and/or opportunities arise.
• Learn about business needs are changing and consider the impact on services provided.
• Take action to stay up to date with the evolution and impact of technology developments.
• Adapt communication style to meet the needs of the situation and audience.
• Anticipate the needs of others and take appropriate action.
• Embrace diverse perspectives and welcome opposing and conflicting ideas.
• Uphold the firm's code of ethics and business conduct.
   

Main purpose of the role:   To manage the reception of PwC Offices Port Elizabeth, including operating the switchboard, as well as receiving visitors and clients.

Key Performance Areas:

• Identify queries, handle professionally and refer to the appropriate department or person
• Operate the switchboard (± 380 extensions)
• Handling/screening calls and taking accurate messages where applicable and distributing them
• Distribution and control of incoming and outgoing mail, faxes from electronic database, and deliveries / collections
• Awareness of security and access to building
• Signing in all visitors and when required directing them to meeting rooms
• Organise all mail, docex and courier services
• Accept, sign, record and pass on cheques, cash etc from clients to finance dept.
• Managing telephone charge sheets, including allocating charges, following up and processing
• Booking training, interview and meeting rooms for staff
• Ensuring that reception area and interview and boardrooms are neat at all times
• Ordering partner lunches and ad hoc catering requests
• As and when required completing general administration such as drafting correspondence

Qualifications

• Grade 12 / Matric is essential
• Secretarial / Administration Diploma preferable

Experience

• 3-6 months experience in a receptionist or administrative role preferable

Key Competencies:

• Friendly, approachable disposition
• Excellent telephone etiquette and the ability to handle internal and external clients
• Proficiency in MS Office, in particular Word, Excel & PowerPoint
• Excellent interpersonal and communication skills (diplomatic, courteous & friendly)
• Proficiency in English is mandatory, and proficiency in Xhosa would be an advantage
• Reliable and punctual
• Takes initiative
• Professional in appearance and in dealing with clients and staff