Receptionist at RBS

Role Purpose

• To direct phone incoming and outgoing calls via switchboard, provide general reception and administrative support in a manner that promotes the brand of the organisation and supports excellent external relations.

Financial

• Ensure and contribute to minimisation of general expenses 

Client 

• Build relationships with internal and external stakeholders (e.g. employees, service providers etc.) 

Business processes

• Greeting and directing visitors in a courteous manner taking care that they feel welcome 
• Answer, screen and dispatch calls in an accurate, timely and professional manner 
• Direct and escalate calls appropriately with reference to internal systems and operational structures  
• Show discretion and a sense of urgency when receiving calls or requests that relate to insurance related emergencies  
• Take down and relay detailed accurate messages 
• Request quotations for courier services, complete waybills, arrange collection and maintain stock of courier stationery 
• Conduct a weekly stock take of office consumables and sundries 
• Place orders for office consumables and office sundries as required in order to ensure minimum stock levels are maintained 
• Prepare or facilitate the preparation of refreshments as required 
• Manage bookings and scheduling of meeting room facilities 
• Ensure that reception area, meeting rooms and boardroom facilities remains presentable throughout the day 
• To remain up to date with staff on-duty  
• Diary management for service delivery and act as liaison between the organisation and various service providers (vending machines, couriers, water coolers etc.) to ensure efficient communication regarding service delivery  
• Submit invoices for approval and ensure accurate records are submitted to finance as required 
• Prepare the stationery packs for new employees 
• Provide ad hoc general administrative assistance as required 

Learning and growth 

• Live the RBS values  
• Ensure continuous self-development 
• Share information and knowledge with the team 

Requirements

Minimum Qualification and Experience

• Matric or equivalent 
• A appropriate qualification would be advantageous
• Excellent communication skills (verbal and written) 
• Good computer literacy
• A minimum of 2 years’ experience as a front desk receptionist in a large organisation