Jobs Available at RBS

Role Purpose

Provide stakeholders with effective and efficient commercial lines underwriting services according to the required standards and procedures in order to retain existing clients and secure new business in support of the business strategy. 

Financial:

• Take appropriate action to minimise cancellations 
• Ensure retention targets are met 

Client:

• Ensure that all stakeholder (e.g. clients, AE’s, insurers) communication is accurate, timeous, professional and relevant  
• Build and maintain mutually beneficial relationships with internal and external stakeholders 
• Ensure and contribute to achieving own and company required client satisfaction targets 

Business Processes:

Adhere to company quality standards, process and broader regulatory frameworks wrt the following processes (but not limited to): 

• General Enquiries such as but not limited to cover, products, processes etc 
• New Business, Renewals, Endorsements and Re-broke 
• Cancellations
• Ensure productivity targets are met 
• Adhere to company mandates 
• Participate and contribute in ad hoc projects 
• Keep accurate record of own activities

Learning and Growth:

• Live the RBS values 
• Ensure continuous self-development 
• Ensure objectives of own development plans are achieved 
• Ensure productivity and quality assurance targets are met 

Requirements

Minimum Qualifications and Skills:

• RE5 
• FAIS Compliant (credits and/or full qualification) 
• Excellent communication skills 
• Excellent customer services skills
• Attention to detail

Minimum Experience:

• a minimum of 3 years’ experience as a Commercial Lines Underwriter (medium to large Commercial)
• a minimum of 3 years experience at a Short Term insurance brokerage

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Role Purpose

• To direct phone incoming and outgoing calls via switchboard, provide general reception and administrative support in a manner that promotes the brand of the organisation and supports excellent external relations.

Financial

• Ensure and contribute to minimisation of general expenses 

Client 

• Build relationships with internal and external stakeholders (e.g. employees, service providers etc.) 

Business processes

• Greeting and directing visitors in a courteous manner taking care that they feel welcome 
• Answer, screen and dispatch calls in an accurate, timely and professional manner 
• Direct and escalate calls appropriately with reference to internal systems and operational structures  
• Show discretion and a sense of urgency when receiving calls or requests that relate to insurance related emergencies  
• Take down and relay detailed accurate messages 
• Request quotations for courier services, complete waybills, arrange collection and maintain stock of courier stationery 
• Conduct a weekly stock take of office consumables and sundries 
• Place orders for office consumables and office sundries as required in order to ensure minimum stock levels are maintained 
• Prepare or facilitate the preparation of refreshments as required 
• Manage bookings and scheduling of meeting room facilities 
• Ensure that reception area, meeting rooms and boardroom facilities remains presentable throughout the day 
• To remain up to date with staff on-duty  
• Diary management for service delivery and act as liaison between the organisation and various service providers (vending machines, couriers, water coolers etc.) to ensure efficient communication regarding service delivery  
• Submit invoices for approval and ensure accurate records are submitted to finance as required 
• Prepare the stationery packs for new employees 
• Provide ad hoc general administrative assistance as required 

Learning and growth 

• Live the RBS values  
• Ensure continuous self-development 
• Share information and knowledge with the team 

Requirements

Minimum Qualification and Experience

• Matric or equivalent 
• A appropriate qualification would be advantageous
• Excellent communication skills (verbal and written) 
• Good computer literacy
• A minimum of 2 years’ experience as a front desk receptionist in a large organisation 

go to method of application »

Role Purpose

Provide stakeholders with effective and efficient commercial lines underwriting services according to the required standards and procedures in order to retain existing clients and secure new business in support of the business strategy. 

Financial:

• Take appropriate action to minimise cancellations 
• Ensure retention targets are met 

Client:

• Ensure that all stakeholder (e.g. clients, AE’s, insurers) communication is accurate, timeous, professional and relevant  
• Build and maintain mutually beneficial relationships with internal and external stakeholders 
• Ensure and contribute to achieving own and company required client satisfaction targets 

Business Processes:

Adhere to company quality standards, process and broader regulatory frameworks wrt the following processes (but not limited to): 

• General Enquiries such as but not limited to cover, products, processes etc 
• New Business, Renewals, Endorsements and Re-broke 
• Cancellations
• Ensure productivity targets are met 
• Adhere to company mandates 
• Participate and contribute in ad hoc projects 
• Keep accurate record of own activities

Learning and Growth:

• Live the RBS values 
• Ensure continuous self-development 
• Ensure objectives of own development plans are achieved 
• Ensure productivity and quality assurance targets are met 

Requirements

Minimum Qualifications and Skills:

• RE5 
• FAIS Compliant (credits and/or full qualification) 
• Excellent communication skills 
• Excellent customer services skills
• Attention to detail

Minimum Experience:

• a minimum of 3 years’ experience as a Commercial Lines Underwriter (medium to large Commercial)
• a minimum of 3 years experience at a Short Term insurance brokerage