Receptionist - Sandton at National Empowerment Fund

Job description

Attending to visitors

• Attend to all visitors and clients in a friendly welcoming manner, upon arrival.
• Meet the client’s expectations by expeditiously and respectfully answering their call.
• Requesting them to be patient whilst redirecting telephone calls.
• Addressing visitor questions and needs, and providing an overall welcoming environment.
• Treat all clients with courtesy and be able to calmly deal with conflict management.
• Ensure that staff members are timeously informed when their guests have arrived.

Answering and screening calls

• Answer all calls promptly and professionally.
• Direct / transfer callers to appropriate staff members and departments.
• Ensure that messages are accurately taken and directed to the relevant person.
• The individual must be able to discern information appropriately.
• The candidate must be able to assess client’s needs and refer them to the relevant department.

Booking of meeting room

• Ensure that the meeting rooms are properly organised and cleaned accordingly before every meeting commences.
• Facilitate that the refreshment station ensuring that it is properly set up according to the required standards.
• Book and record the meeting the rooms and print the meeting schedules daily, hand it to the kitchen assistants for catering requirements.

Administration and co-ordination for the department

• Keep the telephone list updated and circulate to the organisation on an ongoing bases,
• Date stamp all documents and parcels received, and record in the register.
• Sorting and distributing mail.
• Maintenance of the reception area ensuring that there is no accumulation of parcels.

Minimum requirements

Qualifications

• Degree in Business Studies or relevant degree
• Reception Certificate
• Call centre certificate
• Secretarial Certificate/Diploma would be an advantage

Experience / Skills Required

• 2 - 3 years switchboard operator.
• 3 – 5 years exposure as a receptionist.
• 2 years in a call centre or customer services environment.
• MS Office i.e. Word, PowerPoint, MS Projects, Excel

Personal Attributes / Behaviours / Attitudes

Cognitive Competencies

• Innovation / Creativity
• Problem Solving (Includes reasoning)
• The candidate must acquaint themselves with the NEF Products and Services

Intrapersonal Competencies

• Assertiveness (Includes willingness to challenge and confront)
• Stress Management
• Planning, Prioritising & Time Management

Interpersonal Competencies

• Communication
• Customer Service Orientation/Client Focus (Internal and External)
• Patience
• Integrity
• Ability to work under pressure