South African National Parks is one of the world's leading conservation and scientific research bodies and a leading proponent of maintaining the indigenous natural environment.
South African National Parks, (SANParks), manages a system of parks which represents the indigenous fauna, flora, landscapes and associated cultural heritage of the country. Of al...
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6-12 months’ relevant experience in Tourism Front Office.
A Tourism Qualification will be an added advantage.
Computer literacy with a working knowledge of Microsoft Outlook, Excel, and Word.
Working knowledge of Roomseeker will serve as an added advantage.
A driver’s license will be an added advantage.
No criminal record (criminal and reference checks will be conducted).
Knowledge of customer service orientation.
Knowledge of operating the Switchboard.
Great telephonic skills, good administration, good numerical skills, and sound interpersonal skills.
Proficiency in English and two other languages in the area.
Responsibilities
To receive guests, allocate accommodation appropriately, attend to tourist queries, handle financial transactions, and balance cash daily on Roomseeker.
To make bookings for accommodation and activities.
To perform administrative duties relevant to the reception area, Entrance Gate, and Tourism in general.
To receive and direct telephone calls and, where specified, relay telephone messages timely.
Ensuring a high level of hospitality standards is maintained.
Effectively communicating with guests and providing them with information about facilities and activities.
To maintain a constant supply of organizational brochures for distribution, where relevant, provide information and promotional materials.
Administration of daily, weekly, and monthly occupancy statistics.
Forwarding general e-mails or enquiries to the relevant sections or staff for their attention.
To receive and record lost property from the units/ Park.
Boardroom bookings for meetings.
To receive and notify employees timeously about documents and deliveries.
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