Receptionist / Switchboard Operator at Oxford University Press Southern Africa

Full Job Description

Oxford University Press is looking for a Receptionist/Switchboard Operator who will provide efficient and courteous service to callers, visitors and staff by dealing with queries and concerns in a way that presents a professional image for the organization.

Principal accountabilities:

Administrative support services provided to facilitate the productivity of the OUP Head Office

• Manage documentation by supporting other departments with accurate filing, telephonic enquiries, travel arrangements and other clerical duties according to request without interfering with switchboard duties
• Vendor forms, purchase orders and other documents issued for the administration department
• Telephone lists maintained and up to date
• Confidentiality maintained

A professional service and image for OUP provided to callers, visitors and staff

• Manage security and neatness of reception
• No unauthorized visitors to gain access to the premises past reception
• All visitors signed in and issued with a visitors tag
• Reception kept clear of parcels, items and groups of people
• Calls answered timeously
• Calls directed efficiently and accurately
• Inter-branch mail controlled and tracked via courier service
• Incoming mail processed and distributed

Qualifications and Experience:

• National Senior Certificate
• Certificate in reception and telephone skills – added administration certificate (advantageous)
• Experience in reception or call centre
• Basic computer literacy
• SAP knowledge
• Good time management
• Attention to detail
• Pro-activeness
• Telephone etiquette

Attributes:

• Demonstrate a spirit of competitiveness
• Display ethical behaviour
• Support teamwork
• Communicate effectively