Receptionist at Tsebo Solution

Duties & Responsibilities    

• Welcome and assist guests in a warm, professional and efficient manner.
• Manage walk-ins, enquiries, and reservations for dining and events.
• Coordinate service flow with the kitchen and front-of-house teams to ensure smooth operations.
• Communicate menu offerings, specials and dietary information clearly to guests.
• Handle customer feedback and support effective service recovery where required.
• Monitor and maintain the presentation, cleanliness and readiness of all front-of-house areas.
• Support the coordination and set-up of corporate meetings, functions and events.
• Capture and share guest feedback and service trends with the Unit Manager to support continuous improvement.

Skills and Competencies    

• Strong verbal and written communication skills
• Professional telephone and email etiquette.
• Customer service and complaints handling skills.
• An outgoing personality
• Basic knowledge of food service, menus, and dietary requirements.
• Computer literacy (email, MS Office, reservation/booking tools if applicable).
• Able to manage multiple tasks and priorities during busy service times.
• Excellent organisational and time-management skills
• Well-presented and groomed, in line with TsAfrika and client image standards.
• Hospitality and customer centric focus.

Qualifications    

• Grade 12
• Diploma in Business Administration
• 3-5 years experience as a Receptionist / Concierge or front of house.
• Strong communication and track record of delivering excellent customer service in a fast-paced setting.
• Well-presented, calm under pressure, and able to manage multiple priorities.
• Experience in Catering, Hospitality, Corporate dining, or similar environment (advantageous)

Deadline:17th February,2026