Receptionist - Umhlanga at Winning Form Group

Winning Form has an exciting opportunity available for a Receptionist to be based in Umhlanga, Durban. The successful candidate will be responsible for presenting a positive first impression of the company's friendliness, excellent service, and high standards, also welcomes guests, clients, and business partners upon arrival, informs them about their wait time, monitors their appointment times, shows guests/clients/business partners to their meeting room, and bids them farewell. Messages need to be accurately captured and relayed to the correct personnel at the right time, the Team member is responsible for handling the flow of people through the organization, ensuring all tasks are completed accurately, professionally, and in a timely manner with high quality and delivery.

Minimum requirements: 

• 2-3 Years Reception and Switchboard Experience
• 2-3 Years Administrative/Clerical Experience
• Computer Skills/ Microsoft Office

Advantageous: 

• Reception/Office Administration Certificate

Responsibilities:     

Core Operational Duties

• Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned waiting area or meeting room.
• Attending to special Guest needs and requests.
• Answer and direct any incoming calls while providing basic information when needed.
• Assist walk in clients, greet and welcome visitors, direct and announce them appropriately to the relevant team members.
• Ensure that housekeeping maintains a safe and clean reception area (including the reception toilet)
• Ensure TV and light under reception desk are switched off before leaving.
• Ensure that the TV is operational during work hours.
• Perform other clerical receptionist duties when needed, such as filing, photocopying, binding, faxing, emailing etc.
• Ensure punctuality by being on duty for timeously between 7.30am – 17.00pm
• Ensure that telephone etiquette is maintained and that no personal phone calls will be allowed to be made or received to and from the switchboard and or company phone.
• Provide direct support to the team with regards to diary management, meeting management, co-ordination of specific projects.
• Ensures the building is always in a presentable and good condition daily and reports any maintenance related issues to the respective department.
• Assists in coordinating the maintenance of office and building equipment.
• Maintains and updates filing system for the department. Retrieves information from files when needed.
• Any other ad hoc tasks and projects as directed.

People

•  Ensuring excellent service, and high standards, also welcomes guests, clients, and business partners upon arrival, informs them about their wait time, monitors their appointment times, shows guests/clients/business partners to their meeting room, and bids them farewell.

Compliance, risk and quality

• Ensure compliance with all company policies and procedures.

Skills and competencies:

• Good communication and interpersonal skills.
• Strong attention to detail.
• Must be result-driven.
• Ability to manage multiple projects.
• Team player and ability to show initiative at all times.
• Ability to work under pressure and still produce quality results timeously.
• Must prioritize and anticipate time frames and plan accordingly.