Regional Administrator at Fidelity Services Group

Minimum Requirements: 

• Clear criminal record 
• Grade 12 certificate or equivalent  
• Higher qualification in office administration/public relations is advantageous 
• Computer literate and proficiency in Microsoft Word, Excel, Powerpoint and Outlook  
• At least 5 years’ administration experience  
• At least 5 years’ billing experience  
• At least 5 years’ exposure and understanding of Cash in Transit industry  
• Excellent verbal and written communication skills  
• Driver’s license is advantageous 
• Willing to work extended hours on request  
• Ability to work under pressure and meet strict deadlines 

Key Performance Areas (not totally inclusive): 

• Performing administrative tasks  
• Answering and screening all incoming calls, transferring calls to the appropriate source where applicable and taking messages 
• Dealing with correspondence, escalating enquiries, compliments, complaints and provide feedback to management and clients as required  
• Handling requests and queries appropriately  
• Assistance with preparing, maintaining, updating and filing of various branch reports  
• Coordinating meetings and taking meeting minutes  
• Diary management, scheduling appointments and events, running errands 
• Conduct revenue checks for the region 
• Consolidate regional returns  
• Credit control duties of key clients   
• Assisting with general office enquiries and office tasks as required by Regional Manager