Founded in Australia in 1945, CHEP is a leading provider of pallet and container pooling services for the Aerospace, Automotive, Chemical, Consumer Goods, Fresh Food and Manufacturing industries.
CHEP provides equipment pooling which is the shared use of high quality standard pallets and containers by multiple customers.
Pooling is a strateg...
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The Demand Manager acts as a pivotal liaison between the business and Technology Services teams, ensuring the seamless identification, analysis, prioritization, and alignment of Information and Technology (I&T) demands with both regional and global business objectives. This role is instrumental in collaborating with the domain Leadership Team to drive effective program governance, strategic road mapping, and the formulation of comprehensive program strategies and high-level plans for domain deliverables. By fostering strong partnerships and maintaining a strategic focus, the Demand Manager contributes to the successful realization of business goals through optimized technology solutions
Key Accountabilities
Business Relationship: Build and maintain strong relationships with key stakeholders to ensure alignment of Technology Services with business needs.
Strategic Alignment: Understand the strategic objectives of the business function and identify how Technology Services (TS) can support and enhance these objectives. Responsible for creating and maintaining a strategic roadmap within their domain, proactively aligning regional and global strategic priorities.
Demand Management: Gather and manage Technology Services and resource demands from the corresponding domain area. Prioritize these demands based on value accretive opportunities, feasibility, business impact, and resource availability.
Maintain a demand pipeline, ensuring alignment with regional and global priorities.
Solution Delivery: Collaborate with business and technology teams to translate regional/global requirements into technical solutions. Oversee the implementation of Technology Services projects to ensure they meet regional/global business needs and support post-implementation reviews.
Project & Programme Support: Support the planning, execution, resource management and delivery of Technology Services projects to ensure they meet business requirements and are delivered on time and within budget.
Governance and Reporting: Drive governance for the demand management process and strategic road-mapping with Business and Technology Services leadership teams. Provide regular updates on demand pipeline status, resource allocation, and project status.
Stakeholder Collaboration: Communicate with Technology Services and Business Leadership to convey strategy, direction, and changes. In collaboration with Programme and Regional Leads, provide recommendations for project/program adjustments. Maintain clear and consistent communication with all stakeholders regarding the status and progress of IT demands.
Reporting and Analytics: Monitor and manage the budget for IT demands, ensuring cost-effective use of resources. Generate regular reports on demand status, trends, and performance metrics to inform decision-making. Track the performance of IT demand management processes and make adjustments as needed to improve outcomes.
Key Requirements
Bachelor’s Degree, Computer Science, Management Information Systems, or relevant Business field preferred or equivalent combination of education/experience.
6+ years management information systems experience
Scrum Master and Product Owner qualifications (PSM/PSPO)
Proven track record of managing IT projects or solutions in supply chain operations
Skills and Knowledge
Proficiency in gathering, managing, and prioritizing Technology Services and resource demands based on business impact and resource availability.
Stakeholder Management: Ability to build and maintain strong relationships with key stakeholders to ensure alignment of Technology Services with business needs.
Strategic Thinking: Understanding of business strategic objectives and the ability to align Technology Services to support and enhance these objectives..
Analytical Skills: Strong analytical abilities to evaluate feasibility, plan resource capacity, and make data-driven decisions.
Communication: Excellent communication skills to convey strategy, direction, and changes to stakeholders and ensure clear and consistent updates on demand status and progress.
Governance and Reporting: Experience in driving governance processes and providing regular updates on demand pipeline status, resource allocation, and project status.
Problem-Solving: Ability to identify and resolve issues promptly and efficiently, ensuring the smooth execution of Technology Services projects.
Budget Management: Skills in monitoring and managing budgets for IT demands, ensuring cost-effective use of resources.
Continuous Improvement: Commitment to identifying opportunities for process improvements and implementing best practices to enhance demand management efficiency and effectiveness.
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