Supervisor: Enterprise Hosting Services at Cape Peninsula University of Technology

Job Knowledge, Skills and Experience

• Bachelor’s degree in Information Technology, Computer Science, or in a related field
• At least five (5) years’ experience in system platform, of which two (2) years in team leadership role
• Commercial experience in the IT service industry (hosting, hardware support, Enterprise Linux)
• Knowledge of/and experience in supporting enterprise databases would be advantageous

Key Performance Areas / Principal Accountabilities

• Coordination and Support of ICTS Services: Assist in the development and oversee the implementation of the Systems Management Framework, Service SLAs, and Business Continuity and DR activities
• Oversight of specialised spaces run by IIS: Assist in the development, oversee the implementation of the Management Framework for the team as well as ancillary services (e.g. DR, equipment maintenance)
• Cross-functional coordination, supervisory and delegated responsibilities
• Contribute to and support recruitment and selection activities
• Liaise with vendors and third parties for applicable services and hardware
• Coordinate and support team and cross-functional projects
• Support and facilitate the professional development of subordinates
• Coordinate and supervise the teams reporting to this position
• Represent the team(s) and/or ICTS in relevant forums
• Develop and maintain technical and user documentation
• Support innovation and continuous improvement initiatives