HEINEKEN - the world's most international brewer. It is the leading developer and marketer of premium beer and cider brands. Led by the Heineken® brand, the Group has a portfolio of more than 300 international, regional, local and speciality beers and ciders. We are committed to innovation, long-term brand investment, disciplined sales execution and focused...
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Develop trust relationships with a portfolio of major clients
Acquire a thorough understanding of key customer needs and requirements.
Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
Ensure the correct products and services are delivered to customers in a timely manner.
Serve as the link of communication between key customers and internal teams.
Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
Play an integral part in generating new sales that will turn into long-lasting relationships.
Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
Apply the key elements of channel, category management in terms of continuously enhancing supply and retailer and manufacturing relationships, meeting consumer needs smarter and faster in such a manner that it would maximize financial returns.
Develop and implement the most effective consumer touch points and the resulting cost efficient communication mediums for the brand to influence its consumers (ATL, POS, ROI, Sponsorships, Events, brand home)
Manage Customer P&L and grow account profitability
Grow market share
Serve as the single point of contact to coordinate interaction between all functional areas within Heineken Beverages and their counterparts within the Group Account.
Analyze and interpret business information including legal parameters and governance requirements.
Follow Heineken Beverage’s policies and procedures and identify opportunities for continuous improvement
Job Requirements:
Relevant tertiary qualification i.e National Diploma/Degree is needed for the role.
Minimum of 5 years market experience in Key Account, Business Management, Revenue Management, Channel Management and/or Financial Management; within a FMCG company would be a preference.
Sound knowledge of Group Account/Key Account practices and procedures.
Successful track record in relationship management.
Proven track record with sizable portfolio
Above average business acumen, commercial accounting and profitability management skills
Competent in the use of MS Office (Outlook, Word, Excel, Power Point) will be advantageous.
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