Fresh Jobs at The Heineken Company

Key Responsibilities:

• Develop trust relationships with a portfolio of major clients
• Acquire a thorough understanding of key customer needs and requirements.
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Serve as the link of communication between key customers and internal teams.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Play an integral part in generating new sales that will turn into long-lasting relationships.
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
• Apply the key elements of channel, category management in terms of continuously enhancing supply and retailer and manufacturing relationships, meeting consumer needs smarter and faster in such a manner that it would maximize financial returns.
• Develop and implement the most effective consumer touch points and the resulting cost efficient communication mediums for the brand to influence its consumers (ATL, POS, ROI, Sponsorships, Events, brand home)
• Manage Customer P&L and grow account profitability
• Grow market share
• Serve as the single point of contact to coordinate interaction between all functional areas within Heineken Beverages and their counterparts within the Group Account.
• Analyze and interpret business information including legal parameters and governance requirements.
• Follow Heineken Beverage’s policies and procedures and identify opportunities for continuous improvement

Job Requirements:

• Relevant tertiary qualification i.e National Diploma/Degree is needed for the role.
• Minimum of 5 years market experience in Key Account, Business Management, Revenue Management, Channel Management and/or Financial Management; within a FMCG company would be a preference.
• Sound knowledge of Group Account/Key Account practices and procedures.
• Successful track record in relationship management.
• Proven track record with sizable portfolio
• Above average business acumen, commercial accounting and profitability management skills
• Competent in the use of MS Office (Outlook, Word, Excel, Power Point) will be advantageous.

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Expected Daily Tasks: 

Ensuring that the correct device is selected for picking and warehouse activities: 

• MHE inspection- daily and accurately,
• Report defects and incidents,
• Ensure that the correct amount of stock is picked according to device. 
• Complete all daily tasks as per device. 

Ensure correct loading of vehicles:

• Scan QR codes and ensure that the trailor/vehicle is correctly loaded. 
• Ensure presentability and quality loading. 

Daily and monthly stock take:

• Perform daily and monthly counts as per device. 
• Ensure accurate counting  of the product.

General Duties:

• Perform any activities as per device instruction. 
• Be prepared to perform reworks.
• Assisst in Returns Bay as per instruction. 

Behavioural competencies needed for the job:

• Ability to work in a fast-paced environment.
• Ability to work under pressure. 
• Ability to follow instructions. 
• Attention to detail. 

Experience Required: 

• Trade experience.
• Valid driveres license.
• 1-2 years of driving a delivery vehicle. 

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KEY RESULT AREAS

• Develop campaigns, catalogues and promotional guardrails to deliver on channel performance:
• Develop channel and Group Account Campaigns with in guidelines from the Key Account and Channel Manager
• Develop procurement catalogues of relevant merchandising materials for the channel
• Review channel promotions, developing channel specific promotional insights in relation to shopper flow ,category management both in fridge and on shelf.
• Execute campaigns, maintain systems and brief execution partners to achieve excellent channel execution in region and accounts:
• Manage the OTIF execution of channel and account campaign groups in accordance with activity planning process
• Develop 1 pagers and trade presenters for channel campaigns
• Develop or sign off  Executrac briefs for campaigns in Off Trade channel
• Develop execution briefs for third party execution – Engage & Smollan
• Develops internal and external relationships and networks:
• Influence and ensure buy in of the channel campaigns plan with key internal stakeholders (Marketing services, Activity Planning, Channel Managers and Group Account Managers)
• Build networks and form strong relationships with important accounts
• Continuously review channel insights and trade innovations:
• Create and test innovative campaign and merchandising solutions
• Provide guidance and influence key stakeholders to deliver on channel standards:
• Champion integrated activity planning to improve alignment across functions and trade execution
• Champions self-development and growth with increased functional and behavioural competence and performance

EDUCATIONAL QUALIFICATIONS

• Relevant three year post matric tertiary qualification (degree or diploma)

PROFESSIONAL EXPERIENCE AND PERSONAL ATTRIBUTES

• Minimum 5 years Commercial experience.
• Excellent interpersonal skills and a proven track record of growing business within large accounts
• Proficient in Excel, PowerPoint , Word