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  • Posted: Mar 20, 2020
    Deadline: Not specified
  • The Body Shop International Limited is the original natural and ethical beauty brand. Our heritage is an amazing story of firsts. The first to create Body Butter, the first to use manmade musk in fragrance rather than cruelly-extracted deer musk, the first to transform the beauty industry with fair trade ingredients.

    Read more about this company


    Regional Manager - Body Shop

    Job Purpose

    The main purpose of the job is to ensure The Body Shop standalone stores, as well as the store-in-store concepts within Clicks, execute world-class customer experience through high levels of customer service and excellence in-store execution.

    As well as achieving operational excellence through planning, leading and implementing of objectives to meet scorecard targets and customer requirements in line with brand-specific standard operating procedures.

    Job Objectives

    • To drive the efficient and effective implementation of operational objectives through the delivery of customer service excellence.
    • To assist with ensuring achievement of budgeted and agreed financial performance by focussing on core business drivers and delivering on scorecard targets.
    • To drive continuous business process improvements and best practices in order to embed store operational excellence and manage risk.
    • To ensure effective people development and alignment in order to build capacity and capability to meet current and future business requirements.
    • To ensure effective utilization of specific training to drive productivity and maintain a fair and harmonious work environment.
    • To ensure that the proper recruitment and selection process is followed for business.

    Qualifications / Experience / Skills, Abilities, Job Related Knowledge / Essential Competencies

     Qualifications and Experience:

    • Essential: Matric/Grade 12.
    • Essential: 4 to 6 Years General Retail experience - preferably at store manager (large store) level.
    • Desirable: Business and/or Retail Management Diploma or Degree.

    Essential Competencies:

    • Entrepreneurial and Commercial Thinking.
    • Planning and Organising.
    • Delivering Results and Meeting Customer Expectations.
    • Leading and Supervising.
    • Deciding and Initiating Action.

    Skills, Abilities, and Job-Related Knowledge:

    • Knowledge of Microsoft applications.
    • Knowledge of logistics and supply chain.
    • Knowledge of relevant legislation.
    • Knowledge of financial management.
    • Business processes and SOP knowledge.
    • Retail industry and organisation understanding.
    • Customer service and marketing/promotional implementation.
    • Relevant people management skills.
    • Verbal and written communication skills.
    • Problem-solving and decision-making skills.
    • Planning and organizing skills.
    • Conflict management.

    Method of Application

    Interested and qualified? Go to The Body Shop International Limited on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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