Regional Manager - Body Shop at The Body Shop International Limited

Job Purpose

The main purpose of the job is to ensure The Body Shop standalone stores, as well as the store-in-store concepts within Clicks, execute world-class customer experience through high levels of customer service and excellence in-store execution.

As well as achieving operational excellence through planning, leading and implementing of objectives to meet scorecard targets and customer requirements in line with brand-specific standard operating procedures.

Job Objectives

• To drive the efficient and effective implementation of operational objectives through the delivery of customer service excellence.
• To assist with ensuring achievement of budgeted and agreed financial performance by focussing on core business drivers and delivering on scorecard targets.
• To drive continuous business process improvements and best practices in order to embed store operational excellence and manage risk.
• To ensure effective people development and alignment in order to build capacity and capability to meet current and future business requirements.
• To ensure effective utilization of specific training to drive productivity and maintain a fair and harmonious work environment.
• To ensure that the proper recruitment and selection process is followed for business.

Qualifications / Experience / Skills, Abilities, Job Related Knowledge / Essential Competencies

 Qualifications and Experience:

• Essential: Matric/Grade 12.
• Essential: 4 to 6 Years General Retail experience - preferably at store manager (large store) level.
• Desirable: Business and/or Retail Management Diploma or Degree.

Essential Competencies:

• Entrepreneurial and Commercial Thinking.
• Planning and Organising.
• Delivering Results and Meeting Customer Expectations.
• Leading and Supervising.
• Deciding and Initiating Action.

Skills, Abilities, and Job-Related Knowledge:

• Knowledge of Microsoft applications.
• Knowledge of logistics and supply chain.
• Knowledge of relevant legislation.
• Knowledge of financial management.
• Business processes and SOP knowledge.
• Retail industry and organisation understanding.
• Customer service and marketing/promotional implementation.
• Relevant people management skills.
• Verbal and written communication skills.
• Problem-solving and decision-making skills.
• Planning and organizing skills.
• Conflict management.