Regional Manager - Pest Control at CBRE Excellerate

About the role

• The Regional Manager – Pest Control will oversee the effective management, performance, and growth of allocated pest control key accounts within the Inland region.
• The successful candidate will be responsible for ensuring operational excellence, regulatory compliance, client retention, service quality, and operational efficiency while supporting business development and continuous improvement initiatives.
• This role requires a proactive leader with strong operational management capability, excellent client relationship skills, and the ability to manage teams, resources, and service delivery within a fast-paced environment.

What you will bring

Minimum Requirements

• Matric Certificate (Certified)
• Relevant qualification in Pest Control, Environmental Health, Operations, or related field
• Registered as a Pest Control Officer will be advantageous
• Minimum 3–5 years’ experience in hygiene services, facilities management, cleaning, pest control, or a similar operational environment
• Proven experience managing service contracts and client accounts
• Working knowledge of hygiene service delivery standards, cleaning protocols, and consumable management
• Proficient in Microsoft Office Suite and operational reporting systems
• Valid Driver’s License and own reliable vehicle

Additional demonstrable requirements:

• Strong client relationship and stakeholder management capability
• Excellent verbal and written communication skills
• Strong planning, coordination, and organisational skills
• Strong people management and leadership ability
• Ability to work under pressure and make sound operational decisions
• Excellent analytical and problem-solving capability
• Financial awareness with the ability to monitor operational costs and margins
• Coaching, mentoring, and disciplinary management experience
• Strong attention to detail and commitment to service excellence
• Ability to manage multiple operational priorities effectively
• Commitment to health, safety, and compliance standards
• Flexible and collaborative approach to achieving operational targets

What you will be doing

• Manage allocated pest control key accounts in line with contractual obligations and service level agreements
• Maintain strong client relationships through ongoing engagement and effective communication
• Address operational escalations, service complaints, and implement service recovery actions
• Oversee day-to-day pest control operations, including planning schedules, allocating resources, and coordinating technicians
• Monitor operational performance against agreed service levels and internal KPIs
• Conduct site inspections, audits, and quality assessments to ensure continuous service improvement
• Ensure accurate operational records, reporting, and system updates are maintained
• Ensure full compliance with statutory requirements, industry standards, health & safety legislation, and company policies
• Ensure pest control methods, chemical usage, and documentation comply with regulatory and environmental requirements
• Control operational costs relating to vehicles, equipment, chemicals, and materials to remain within budget
• Support pricing, quotations, contract renewals, and commercial processes
• Identify opportunities for upselling, cross-selling, and service enhancements within existing accounts
• Manage staff attendance, productivity, training, discipline, and performance in line with company procedures and labour legislation
• Provide coaching, guidance, and performance feedback to operational staff
• Manage casual labour requirements and ensure sufficient relief staffing