Regional Operations Coordinator at Maziv

 KEY RESPONSIBILITIES

• Ticket management and preventative maintenance
• Effective and efficient resource allocation
• Outage management
• Administration
• Communicate and provide regular feedback to the client.
• Effectively communicate department expectations to team members and contractors in a timely and clear fashion
• Monitor teams and delegate tasks accordingly
• Identify and manage department dependencies
• Proactively manage changes in the department scope, ensure that any change to the scope is documented and approved.
• Identify potential crises, devise contingency plans

Requirements

SKILLS & KNOWLEDGE

• Problem solving skills
• Analytical skills
• Co-ordination skills
• Interpersonal skills
• Liaison skills
• Negotiation skills
• Decision making skills
• Customer service

QUALIFICATION & EXPERIENCE

• Grade 12 or equivalent qualification
• Certificate or diploma in business administration will be advantageous
• At least 3 years in call centre or customer relations environment
• MS Office