Regional Operations Manager (AN 27) at Werkie

Key Responsibilities:

Store Operations & Standards:

• Conduct regular store visits and comprehensive store evaluations to ensure compliance with brand standards across administration and operational processes, visual merchandising and store presentation, stock control and shrinkage management, sales performance and KPIs, and staff appearance, conduct, and customer service.
• Identify operational gaps and implement corrective action plans to improve store performance and efficiency.
• Ensure physical store standards are consistently maintained, including cleanliness, layout, lighting, fixtures, and general upkeep.

Staff Management, Training & Development:

• Recruit, onboard, and induct new staff members in line with business requirements.
• Manage all staff-related matters in collaboration with an external HR service provider.
• Train and upskill store teams, equipping them with the tools, systems, and product knowledge required to perform optimally.
• Provide ongoing coaching, motivation, and performance feedback to store staff and managers.
• Implement staff incentive programmes, competitions, and motivational initiatives to drive engagement and achievement of sales targets.

Maintenance & Issue Resolution:

• Act as the primary point of contact for all in-store operational and maintenance issues, including equipment, lighting, and general store functionality.
• Coordinate and oversee repairs, maintenance, and problem resolution to minimise operational disruptions.

Reporting & Performance Management:

• Compile and submit monthly KPI reports and operational performance summaries.
• Monitor store results and trends, providing insights and recommendations to improve sales, efficiency, and profitability.

Stakeholder & Cross-Functional Collaboration:

• Liaise closely with head office departments including marketing, finance, stock control, and buying.
• Attend and contribute to marketing, finance, stock, and franchisee meetings, providing store-level and holistic operational insights.
• Ensure alignment between store operations and broader business strategies.
• Facilitate clear communication between stores, franchisees, and head office.

Franchisee & Management Engagement:

• Hold monthly meetings with franchisees and store managers to review performance, address challenges, and align on objectives.
• Participate in weekly head office meetings to provide updates, feedback, and strategic input.
• Support franchisees in maintaining brand standards and achieving commercial success.

Job Requirements:

• Minimum of 5 years’ experience in a similar operational or management role.
• Any additional relevant skills will be advantageous.

Key Characteristics:

• Ability to work effectively with a wide variety of people and stakeholders.
• Strong focus on identifying areas that require attention and driving growth.
• Adaptable, hands-on, and solutions-driven.