Regional Sales Supervisor at Mukuru

• This role is also responsible for scouting out new areas and new locations for Info Centers.
• Internal Liaison takes place with Marketing, new Agents and Agent Support Consultants. External liaison takes place customers

Duties and Responsibilities (Includes but are not limited to):

• Collaborate with the Provincial Sales Manager to develop and execute strategies to meet sales targets and objectives within your region.
• Oversee and manage a team of Super Service Providers, providing guidance, support, and mentorship to help them achieve their goals.
• Foster strong relationships with clients and partners within the region, ensuring their satisfaction and loyalty to our company.
• Monitor and analyze regional sales performance, identifying areas for improvement and implementing corrective actions as needed.
• Support the Lead Regional in organizing and conducting training sessions to enhance the sales strategies and product knowledge of the Super Service Providers.
• Ensure effective communication and collaboration between the Super Service Providers, Service Providers, and other internal departments.
• Implement and maintain service standards and protocols to ensure the delivery of worldclass service to our clients within the region.
• Stay informed about industry trends and competitor activities, conducting regular market analysis to identify opportunities and threats.
• Collaborate with the Lead Regional and other stakeholders to develop and implement marketing and promotional initiatives within the region.
• Visit key clients within the region to build and maintain relationships, understand their needs, and identify opportunities for upselling and cross-selling.
• Attend meetings with the Lead Regional and regional sales teams to provide updates on regional performance, progress, and challenges.
• Drive team morale and engagement by recognizing achievements, creating a positive work environment, and fostering teamwork.
• Provide assistance and support to the Super Service Providers in resolving complex client issues or concerns.
• Collaborate with the Lead Regional and other regional counterparts to share best practices and ensure consistency in sales strategies and processes.
• Assist in the recruitment and onboarding of new Super Service Providers, ensuring the team is adequately staffed and equipped to meet targets.

Key Requirement

• Grade 12 or equivalent (Desirable)
• Understanding and speaking of Shona, chewa, ndebele or any other relevant language (Essential)
• At least 1 year Regional Sales Manager experience
• Proven experience in a leadership role within a sales or related field.
• Excellent knowledge of sales strategies, techniques, and best practices.
• Strong leadership and team management skills, with the ability to motivate and inspire a team.
• Exceptional communication and interpersonal abilities, with a customer-centric approach.
• Analytical mindset with the ability to analyze sales data, identify trends, and make data-driven decisions.
• Strong negotiation and relationship-building skills, with a focus on client satisfaction and retention.
• Familiarity with the regional market and industry trends.
• Ability to travel within the assigned region as required.
• Experience in training and coaching sales teams is a plus