Regional Sales Support Lead at SolarAfrica Energy Pty Ltd

Job Description:

• As a SolarAfrica Regional Sales Support Lead, you will be responsible for coordinating the activities of the regional sales support team, ensuring they are highly efficient and productive. You will be a confident, detail-oriented person with excellent written and verbal communication skills.
• Reporting directly to the National Sales Manager, your principal responsibilities will include providing administrative support to the sales team, responding to emails and phone calls, creating renewable energy proposals using MS Word and MS Excel, coordinating interdepartmental meetings, and ensuring that customer data is accurate and current.
• You will be expected to liaise with clients, internal technical and sales teams, and our certified Partners to ensure that communication regarding deals is on schedule. You will also be responsible for coordinating agreements to be signed by clients and for sales reporting on a weekly, monthly, and quarterly basis.

Position of the job in the organisation:

• The successful candidate will report directly to the National Sales Manager.

Principal responsibilities:

• Team Management: you will lead and manage a team of sales support specialists. This includes hiring, training, and developing team members, setting performance goals, and providing feedback on their performance.
• Sales Process Improvement: identify and implement process improvements to streamline the sales process to optimise to current product offering. This includes reviewing and optimising sales processes and systems, identifying bottlenecks, and recommending solutions to improve efficiency and effectiveness.
• Sales Enablement: enable the sales team to be more effective by providing the necessary tools, training, and resources through a highly efficient support team and best practice process, as well as coordinating agreements to be signed by clients and for sales reporting on a weekly, monthly, and quarterly basis.
• Pipeline Management: Manage input and information quality to ensure the sales pipeline is healthy and accurate. This includes identifying and addressing bottlenecks in the sales process, sales data accuracy, tracking sales metrics and KPIs, and working closely with the sales team to ensure they meet their targets.
• Customer Relationship Management: Manage customer relationships and ensure best in class communication levels are implemented and maintained. This includes working closely with the customer experience team to ensure adequate management of customer complaints and working closely with the sales team to ensure customers' purchases are satisfied, and liaising with clients, internal technical and sales teams, and our certified partners to ensure that communication regarding deals is on schedule.
• Sales Operations: ensure all reporting and metrics are updated and oversee sales administration, such as responding to emails and phone calls, creating renewable energy proposals, coordinating interdepartmental meetings, and ensuring customer data is accurate and current.
• Cross-functional Collaboration: Collaborate with other departments within the organisation, such as marketing, engineering, project operations and & maintenance and customer experience, to ensure that the sales team is aligned and supported through the sales process.
• Manage Customer Experience Plan: track, monitor, improve and implement the customer experience strategy created for the support team
• Remain Legally Compliant: All legal documentation for Compliance is correctly signed, countersigned and filed under the correct project on our internal software, per audit requirements.
• Any other job duties associated with this role.
   

PERSON DESCRIPTION

Specific attributes:

• Experience in administration, customer service, and sales is essential.
• Experience using multiple software programs and proficiency in HubSpot Sales, ERP, and CRM
• Able to use Google Maps effectively
• Excellent organiser
• Strong communicator
• Reliable and trustworthy
• Detail-oriented and punctual
• Multitask and work well under pressure while prioritising customer satisfaction
   

Desirable attributes:

• Experience in a technology or renewable energy field
• Previous experience managing a small team of sales support members