Regional Trainer at Fidelity Services Group

Minimum Requirements:

• Up to 2 years’ experience in a similar role or Cash Centre experience.
• Own transport required 
• Knowledge of all processing and capturing platforms within Cash Centres
• Knowledge of the operating and daily preventative maintenance of Cash Centre equipment i.e. Julongs / GPT’s etc.
• Knowledge of the Cash Centre operations

Key Performance Areas: (not totally inclusive):

• All new appointments must be trained on site by the Regional Trainer i.e., Tellers / Supervisors and Cash Centre Managers
• Refresher training with all tellers monthly
• Refresher training with all Supervisors monthly
• Refresher training with each branch Cash Centre Managers
• Audit requirements and implementation of all necessary files and documents – ongoing project
• Information on all and any updates on processing platforms to be formalised and communicated to all branches
• Training registers per staff member to be in place for audit purposes
• Portfolio of evidence for each employee per branch to be in place for audit and record purposes
• Maintain head office liaison with regards to daily reporting
• Cash Centre queries and requirements
• Ensure the adherence to all standard operating guidelines within Cash Centres
• Reconciliation and balancing
• Ensure that laid-down procedures regarding the handling and movement of cash are adhered to
• Accurate record keeping within the Centre
• Subordinate effectiveness, motivation and teamwork
• Laid-down risk control and security procedures always adhered to