Reinstatement Consultant (Retentions) at Telesure Investment Holdings (TIH)

Introduction    
The Retentions Consultant - VAPS (Value Added Products Reinstatement) will be responsible for Retaining our existing clients.
In contribution to the value added product and the Telesure strategy, the role will strategically grow the volume of Customers on Risk (COR) therefore improving overall profitability

Specification    

• Accurately identify the origin and reason for policy cancellations (or cancelled policies) relative to the various channels and brands (broker or customers).
• Effectively determine the cause for the policy cancellation (or potential policy cancellation) by selecting the most appropriate approach of responding to the
• customer or broker.
• Apply different discounting strategies relative to customer profitability as determined by business analytics and tools.
• Engage in effective brand reputation management aligned to specific customer concerns in order to limit brand damage and integrity.
• Update key customer information across all relative systems as required.
• Adhere to all required risk and compliance requirements as stipulated for the role; adhere to all business rules, business processes and system access and management regulations on an on-going basis.
• Adherence to agreed house rules for the team and environment aligned to key performance and quality standards at all times.
• Effective retention of customers for the business across all channels and brands measured by agreed persistency ratios.
• Deliver the Telesure Service Way through personal effort and through others.
• Deliver on TCF principles in alignment with regulatory requirements.

Requirements    
Required Experience & Skills:

• Proven sales track record
• Excellent verbal command of the English Language
• Strong understand of the sales process and sales techniques
• A strong attention to detail
• Matric / SAQA accredited qualification*
• RE-5 and 120 FAIS Credits (advantageous)
• At least 12 months Sales experience in a Call Centre environment financial/Medical aid Retentions and Upselling services industry.

Closing Date: 4th, April 2022