Relationship Manager - Alliance Banking at Access Bank

REVENUE GENERATION, MEASURED AS INCOME VERSUS BUDGET

• Maintain primary ownership of Alliance Partner portfolio (retention and growth)
• Ensure a long-term sustainable relationship with solution-based selling to existing alliance partners

COST MANAGEMENT, MEASURED AS COSTS VERSUS BUDGET

• Ensure all relevant costs for recovery are provided for
• Ensure that costs are adequately contained

RELATIONSHIP MANAGEMENT

• Actively develop strong client relations
• Conduct regular partner visits and facilitate Alliance Partner MANCO’
• Provide comprehensive call report for distribution to relevant stakeholders
• Ensure effective on-boarding and complete end to end deliver
• Manage client complaints and related processes
• Take overall accountability for service delivery by enabling seamless Back Office function
• Stay abreast of new industry developments, alliance partner and competitor market position

COMPLIANCE AND RISK ASSESSMENT

• Ensure that alliance banking and its partners adhere to the Banks policies and procedures and ensure the overall hygiene and compliance of these relationships
• Take ultimate ownership of the alliance partners risk management processes
• Ensure that assessments and reviews are done timeously and any adverse requirements or findings are dealt with appropriately

NEW BUSINESS DEVELOPMENT

• Pro-actively drive cross-selling in conjunction with payments, leveraged distribution partner ecosystem and forex
• New product lines or distribution networks
• New co-branded relationships

PEOPLE MANAGEMENT

• Manage and develop direct and indirect reports involved in the operational management of alliance banking activities.
• Strong partnering skills to indirectly manage output from partners and colleagues in support of the alliance banking function.

ACADEMIC KNOWLEDGE

• Minimum of a 3-year business degree
• Minimum requirement of a FAIS RE5 certificate

WORK EXPERIENCE

• Minimum of 10 years general banking experience
• Minimum of 5 years general banking experience at a management level
• Knowledge of the Fintech/Alliance Banking environment
• 5 years of experience in growing and maintaining a portfolio of Fintech/Alliance Banking partners