Relationship Manager - CashMaster Waltloo at Fidelity Services Group

The above position is vacant at Fidelity CashMaster in Waltloo, reporting to the KeyAccounts Manager.

 The overall purpose of this position is to build and maintain relationships with the banking partners, clients and key personnel within the Cash Management Industry. This also entails cross-sell and up-sell to existing key strategic corporate clients. The ideal candidate is an individual with a proven track record of success in driving profitable business growth, reviews to ensure clients are satisfied with their products and services and are aware of changes within clients as well as unique product requirements per client requisite.

CashMaster is one of the leading Cash automated device suppliers in SA.

 Minimum Requirements:

• Matric/equivalent
• Barchelors Degree/ NQF Level 7
• 5 years’ experience in Key Accounts or Relationship Manager Role
• Strong overall and written communication skills
• Ability to work under pressure and meet targets and deadlines
• Able to work effectively in a complicated environment with minimal management guidance/supervision
• Good analytical and problem-solving ability
• Technical understanding

Key Performance Areas: (Relationship Manager)

• Support the Operations Head of Department with all relationship queries to all corporate partners specifically in relation to the Cash Acceptance Devices
• Full understanding of contracts and SLAs
• Drive internal SLA requirements with Operations Managers, Helpdesk/Contact Centre Manager and Regional Managers nationally
• Facilitating the resolution of all client queries including financial, service and installation escalations
• Responsible for contract management, pricing management and tender submissions
• Align internally with: Operations, Production, Research & Development, Procurement, Warehousing and Finance to ensure client’s requirements are met and escalations are attended to timeously
• Responsible for creation and analysis of customer SLA reports
• Responsible for sales and support of products & services offered and developed
• Relationship management strategies; and delivery of customer service standards
• Provides high level experience and technical knowledge for customers and internal teams
• Work closely with Cash Solutions Senior Executives, Sales Leaders / Representatives and Corporate Account Managers to expand banking and direct client relationships
• Coordinate with banking partners to ensure product and service delivery are addressed in an effective manner
• Perform risk management requirements and leadership during audits and exams
• Efficiently manage department functions, personnel, risks and controls, and administrative processes
• Compile and present in-depth reports for Internal and external Manco and Exco Teams
• Manage department’s budget
• Line management

Core Competencies

• Demonstrates integrity by modelling CashMaster’s values and ethical standards
• Strong analytical skills
• Focuses on impact and result for the client
• Builds strong relationships with clients and external stakeholders
• Leads teams effectively and shows conflict resolution skills
• Consistently approaches work with energy and a positive, constructive attitude
• Demonstrates openness to change and ability to manage complexities
• Commitment to self-improvement and education
• Motivated and goal orientated personality
• Ability to promote integrity and business ethics; demonstrate mature judgment, trust and open communication; ability to ensure effective team work, collaborative behaviour and team spirit
• Ability to multi-task and prioritize work schedules
• Ability to work within a team environment

Skills

• Analytical
• Critical thinking
• Diplomacy
• Service orientation