Remote Office Manager at Cherry Assistant

• We are hiring a Remote Office Manager for an owner-operated small business in the home services (roofing) industry. This is a Full-Time remote role for an Australia-based client. The role is focused on managing the end-to-end client journey, including inbound phones, scheduling, CRM updates, and administrative/bookkeeping support.

Key Responsibilities:

• Answer and triage 10–15 inbound calls per day; provide excellent customer service and route/resolve inquiries
• Manage calendars; schedule site visits, inspections, and follow-ups
• Maintain accurate records in CRM platforms (job statuses, notes, tasks)
• Coordinate with the bookkeeper; assist with Xero tasks such as basic reconciliations and invoicing support
• Prepare and send basic quotes or documentation as directed
• Maintain and improve SOPs, templates, and administrative documentation
• Perform data entry, inbox management, and generate simple reports
• Confirm appointments and gather client details to support smooth operations

Required Qualifications:

• 3+ years of experience in office administration, office manager, or executive assistant roles
• 2+ years of experience in the trades/home services or construction industry
• Proven experience handling inbound phones and customer inquiries
• Strong scheduling, calendar management, and coordination skills
• Familiarity with bookkeeping support; Xero experience required

Preferred Qualifications:

• 2+ years experience with Service M8 and Xero
• 2+ years experience with GoHighLevel (GHL) or similar CRMs

Required Skills & Tools:

• ServiceM8
• GoHighLevel (GHL)
• Xero