REMS Consultant SLS SanlamConnect (PG 6/7) at Sanlam Group

What will you do?

• The REMS Consultant is responsible for handling incoming enquiries from Intermediaries, Management and Support Staff which may include various aspects i.e., Contracting, Remuneration, Funds and Schemes as well as Commissions and Replacements.
• The Consultant will be responsible for providing professional and effective services by meeting expectations, particularly in terms of quality and timelines in compliance with the business and legislative standards and effectively dealing with all e-mails; investigations and ensuring resolution of enquiries.
• The work requires the capturing of information on the system, calculations, investigation of errors and the correction thereof. The role does allow for remote working opportunities contingent on management approval and business requirements.

What will make you successful in this role?

The position requires adept organizational skills, resourcefulness, and the ability to handle a multitude of tasks simultaneously under often high-pressure situations.

• Administration of contracting and/or financing aspects of Intermediary remuneration 
• Handling of incoming requests from Intermediaries (email and telephonic)  
• Responsible to reach production, quality, and SLA targets  
• Application of business rules and legislation
• Development and improving processes and/or policies
• Handling non-standard requests where follow up administration is required
• Liaise directly with SanlamConnect staff, External partners, and institutions
• Execution of calculations and investigations (If required)
• Bookkeeping and reconciliation of accounts (If required)

Qualification and Experience

• Grade 12  
• A tertiary qualification, which can either be a Diploma or Degree, will be advantageous
• Minimum of 2 years in the Broker or Advisor channel working environment or Policy Services environment
• Experience in Intermediary Payroll administration will be advantageous

Knowledge and Skills

• Working knowledge SanPay, Psiber, Internet, Share Point, On Demand, Content Manager, Content Navigator, SAP4Hana and Microsoft Programs
• Must be fully bilingual – verbally and written (English and Afrikaans)
• Understanding of the Financial Services environment
• General knowledge of the SanlamConnect environment  
• Knowledge and understanding of remuneration administration processes
• Knowledge of related general Legislation (NCA, FICA, FAIS, TCF, POPIA etc.)
• Knowledge of Funds and Schemes related legislation, policies, and processes (role specific)
• Knowledge of SLS products (Stratus and Legacy) will be advantages
• Prior experience and knowledge of replacements and/or the financing and contracting of advisers will be advantageous.
• Policy services administration experience (role specific)
• Knowledge of the Legacy Platform and Legacy products (role specific)
• Knowledge of the Epsilon Platform and Stratus Policy products (role specific)
• Knowledge of SLS products (Stratus and Legacy) will be advantageous