Rental Agent - Bloemfontein at Value Logistics

Purpose of the Job

• To Keep Branch Administration up to date, Manage Contracts on Embrace from opening to closing and submitting to invoicing. Establish Good Customer Relations. Assist with Express operations.

Key Responsibilities 

• Vehicle Delivery and Collections
• A contract is issued for each hire
• Contract completed in full, including customer details, order number and contact number
• Vehicle information completed on contract
• Driver information completed on contract
• Vehicles prepared the day before hire or well in advance
• Vehicles are to leave the yard within 15 minutes of an order being received
• Vehicles delivered on time
• Vehicles collected on time
• Collection slips are completed for each collection
• Collection slips are attached to the contract for invoicing purposes
• Delivery and collection are to be written on the contract for easy reference at Invoicing
• Fleet control 
• Fleet status report to be updated daily
• COF and Service information are monitored daily
• Tracking route sheets to be done daily
• Monitor vehicles that have not returned from the Workshop
• Vehicle Breakdowns and Fleet Maintenance
• Breakdown reported to the Rental Agent
• Obtain full details of breakdown
• Fleet Manager/Fleet Controller to make booking
• Arrangements with Workshop to attend to the breakdown
• Manage the Fleet Reports, i.e. ODO app, to ensure that all vehicles are attended to services and COFs on time
• Credit Card Rentals
• DA is received from the Call Centre
• Contact the customer to confirm the booking
• Arrangements are made with customer for collection
• Meet and greet at Value entrance
• Contracts are issued for each hire
• DA attached to the contract for Invoicing purposes
• The vehicle checklist was completed
• Customer Requirements
• Prompt response to customer requests
• Prompt response to breakdown
• Ensuring Vehicles are reliable and in good condition
• Vehicles are clean
• Vehicles are checked, and the checklist is completed before delivery
• Customer queries
• Dealing with Debtors on authorisation codes
• Arranging account numbers with debtors
• Arranging sub-accounts for branches
• Reports
• Fuel Reports – Micro Alert
• Tracking Reports
• E-Toll Reports
• Turndowns
• Recoveries
• R/A Capture Report
• Daily Invoice Report
• Credit Synopsis

General Requirements

• Answer the call within 3 minutes in a helpful and professional manner
• General Duties as and when required by the Operations Manager
• Keep the Standard of the Branch and yard in an orderly manner
• Keep desks free of paperwork and litter
• Keep Health and Safety requirements updated as required by the Operation Manager
• Receive and dispatch Express freight and POD maintenance Operations in general when required daily

 Minimum Requirements

• Grade 12 (Matric)
• 3 years of experience in a similar environment