Reporting & Administration Manager | Group IT (all genders) at Lufthansa

Tasks

• Manage team of IT Reporting and Administration Specialists providing guidance & support
• Ensure tools are in place to deliver IT reporting & data analysis insights to the organisation
• Drive regular & scheduled delivery of all agreed IT operational & project related reports
• Maintain & monitor the contracts and license renewal schedule
• Lead RFP process for Group IT suppliers including documents, Board Papers, and Contract coordination
• Steer the Group IT procurement process, including alignment of requirements & adherence to compliance with Group IT departments
• Develop and implement financial management processes for IT projects, including budgeting, forecasting, and cost tracking
• Monitor project expenditures and ensure adherence to budgetary guidelines
• Identify opportunities for cost optimization and efficiency improvement
• Maintain and drive compliance to internal IT processes and upgrade schedules across Group IT

Requirements

• University degree in relevant field or other tertiary qualification or equivalent relevant working experience
• 2-3 years proven experience in financial administration, contract management & procurement processes, business intelligence, or related roles with leadership & managerial responsibilities
• Knowledge of financial management principles and processes
• Familiarity with business processes and IT systems and infrastructure within the contact centre environment
• Very high proficiency in English language (both written and verbal) 
• Excellent communication, presentation and interpersonal skills to build relationships and collaborate effectively with stakeholders
• Excellent attention to detail and accuracy of tasks delivered
• Strong Customer Service orientation
• Leadership skills to guide and motivate a team of IT Reporting and Administration Specialists
• Strong analytical skills and financial acumen
• Excellent organizational and time management skills to handle multiple workstreams and deadlines.
• Flexible, self-motivated, and proactive approach