Reporting & Analytics Specialist at MFS Africa

The Role

The Reporting and Analytics Specialist will be responsible for the function of data analysis, including data collection, synthesis, and translation of results into concrete actionable solutions and detailed reporting including an Executive Dashboard.

Reporting into the Centre of Excellence (COE) Operations Manager, this role will be part of the Global Payments Team. We seek a highly motivated and energetic self-starter who is highly analytical and organized.

The position will be based in Johannesburg, South Africa.

The duties and responsibilities of the role will be as follows:

• Data analysis, including data collection, synthesis, and translation of results into concrete actionable solutions

• Design, update and manage Detailed Dashboard and Executive Partner reporting

• Manage Root cause analysis (RCA) process - identify major issues and repeat escalations, track findings, implement agreed resolution

• Track and measure outcome for 90 days in order to confirm if improvement successful and close the loop

• Identify gaps between applicable requirements and current procedures/controls and drive resolution of mitigating controls

• Work with business partners to design and implement enhancements to existing reporting tools and processes and/or business applications, introduce new toolsets, and engage in reporting re-engineering

• Develop and implement solutions that strengthen business reporting, enhance the client experience, and improve efficiency and controls

• Data modelling (data modelling) – create and manage a data model for the data to be stored in a database

Requirements

Skills and Competencies

• Excellent communication and presentations skills across various stakeholders and senior management

• Intermediate/Advanced experience using Excel, and PowerPoint

• Excellent analytical and logical thinking to understand and analyse complex business processes Strong organizational and prioritization skills, detail-oriented and strong interpersonal skills

• Ability to analyse and resolve project-related issues and follow through with set objectives

• Ability to deal with different stakeholder groups to elicit business requirements, procedures, and processes

• Ability to work in a high paced environment, be flexible, follow tight deadlines, organize and prioritize work

• Be a team player who shows commitment and dedication, and can maintain a positive attitude and high-level of performance on high-profile/time-sensitive initiatives

Qualifications and experience

• Bachelor’s degree in any relevant field

• 2 - 5 years business analysis experience

• SQL knowledge will be advantage

Benefits

• We have a very diverse work environment with over 28+ nationalities represented and continually strive to build a culture of caring and execution

• We operate a flexible remote working policy

• We offer a competitive salary package and bonuses

• We prioritize the overall well being of our staff through various initiatives aimed at ensuring they reach their full potential in a supportive environment

• We solve relevant problems for Africa and the world in hope of continuing to make an impact on the millions, if not billions, of users who also believe in what we do

• We work at the very cutting edge of fin-tech in Africa