Representative - Data Solution Services Commercial Operations SA at MTN

JOB DESCRIPTION

• Assist clients with data queries, handset training, email activations and set up including training on MTN service products.
• Ensures that tangible deliverables are met.

RESPONSIBILITIES

• Device Set up and fault finding
• Assist customers in setting up their devices eg, email, GPS, video calling, data cards, handsets
• Assist with fault finding of devices including basic testing of devices
• Assist with set up and subscription of Blackberry solution

Employee Training

• Informal training of staff on new products and services
• Create an information pack for staff
• Finalise sale of data products

In branded store:

• accountable for cash and stock
• accountable for sales and meeting sales targets
• accountable for stock shortages
• Provide consumer advice and education / share product knowledge
• Manage stock in store:
• Management of shortages.
• Obsolescence
• Promotional stock merchandising
• Manage operations in store:
• Warranties
• Customer cell phone repairs (where applicable)
• Returns
• OBF’s
• Identify issues and resolve
• Communication, in outlet, and with MTN
• Maintain company’s policies and procedures.
• Manage and account for all cash.
• Conduct actual system transactions eg. activations, suspensions, migrations etc.
• Relevant paperwork and documentation.
• General Customer services: turnaround time, queuing time, accuracy, and productivity

Creativities (improvement/innovation inherent)

• Improve product/service knowledge
• Continuous research on data products
• Continuous improvement on service delivery
• Creative improvement of training material

QUALIFICATIONS
Education:

• Matric
• Diploma in information technology or related advantageous

Experience:

• Minimum of 2 years’ experience exposure to data environment, technical background and network fundamentals, experience in area of specialisation, with experience in working with others
• Experience in working in a small to medium organisation