Reservations Agent at Newmark Hotels

Minimum Requirements

• Previous experience in reservations is essential.
• Clear and confident communicator with excellent command of English.
• In-depth understanding of reservation systems and procedures.
• Strong attention to detail and a proactive problem-solver.
• Customer-focused with a professional and friendly attitude.
• Able to prioritize tasks and perform under pressure.
• Team player who can also work independently when needed.
• Proficient in Opera, Microsoft Word, and Excel.
• Familiar with Online Travel Agency (OTA) platforms.

Daily Responsibilities

• Attend daily morning briefings and share key reservation updates.
• Ensure effective communication across departments—Front Office, Housekeeping, Sales, and Central Reservations.
• Respond promptly and professionally to all reservation-related emails and queries.
• Accurately process and manage reservations received via phone, email, and online platforms.
• Follow up on payments and outstanding balances to ensure accounts are current.
• Handle guest reservation changes, refunds, and special requests with efficiency and care.
• Assist with booking tours and transfers prior to guest arrivals.
• Ensure accurate handling and allocation of reservation vouchers.
• Liaise with tour operators to confirm bookings and manage allocations.

Weekly Responsibilities

• Review reservations and occupancy forecasts for the upcoming week.
• Identify and address overbooking risks early.
• Complete and distribute required weekly reports and updates.
• Execute and communicate the 7-day reservation process checklist.

Monthly Responsibilities

• Submit comprehensive monthly operational reports.
• Reconcile all bookings and perform checks as part of the 30-day process.
• Ensure all reporting templates are up-to-date and ready for the coming month.