Current Jobs at Newmark Hotels

Minimum Requirements

• Previous experience in reservations is essential.
• Clear and confident communicator with excellent command of English.
• In-depth understanding of reservation systems and procedures.
• Strong attention to detail and a proactive problem-solver.
• Customer-focused with a professional and friendly attitude.
• Able to prioritize tasks and perform under pressure.
• Team player who can also work independently when needed.
• Proficient in Opera, Microsoft Word, and Excel.
• Familiar with Online Travel Agency (OTA) platforms.

Daily Responsibilities

• Attend daily morning briefings and share key reservation updates.
• Ensure effective communication across departments—Front Office, Housekeeping, Sales, and Central Reservations.
• Respond promptly and professionally to all reservation-related emails and queries.
• Accurately process and manage reservations received via phone, email, and online platforms.
• Follow up on payments and outstanding balances to ensure accounts are current.
• Handle guest reservation changes, refunds, and special requests with efficiency and care.
• Assist with booking tours and transfers prior to guest arrivals.
• Ensure accurate handling and allocation of reservation vouchers.
• Liaise with tour operators to confirm bookings and manage allocations.

Weekly Responsibilities

• Review reservations and occupancy forecasts for the upcoming week.
• Identify and address overbooking risks early.
• Complete and distribute required weekly reports and updates.
• Execute and communicate the 7-day reservation process checklist.

Monthly Responsibilities

• Submit comprehensive monthly operational reports.
• Reconcile all bookings and perform checks as part of the 30-day process.
• Ensure all reporting templates are up-to-date and ready for the coming month.

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Minimum Requirements

• Comprehensive operational knowledge of all lodge departments
• Sound understanding of South African Labour Law
• Strong grasp of health and safety legislation and compliance protocols
• Excellent interpersonal, verbal, and written communication skills
• Demonstrated ability to manage time effectively and coordinate multiple projects
• Strong leadership presence with a proven ability to lead by example and foster team motivation

Duties and Responsibilities

• Lead and manage the Heads of Department (HOD) team across all operational areas, including health and safety compliance and staff well-being.
• Ensure the consistent delivery of outstanding guest experiences that meet or exceed expectations.
• Uphold and maintain operational excellence across all departments in alignment with Qwabi’s brand and service standards.
• Assign daily responsibilities to HODs, monitor performance, and ensure a clear understanding of roles, responsibilities, and performance expectations.
• Evaluate team productivity and provide regular, constructive feedback to encourage professional growth.
• Manage lodge expenses proactively, implement cost-saving initiatives, and ensure financial targets are met.
• Act as a professional ambassador of the lodge, promptly addressing and resolving guest concerns or complaints.
• Provide timely and accurate operational reports to the General Manager, covering all aspects of lodge performance.
• Ensure a safe, healthy, and positive work environment for all staff, including effective management of staff meals and accommodation.
• Promote open, effective communication within the leadership team and across departments to support seamless operations.
• Build and sustain positive relationships with the local community, service providers, suppliers, and contractors.
• Represent and uphold the mission, vision, and ethical values of the management company throughout all lodge operations.

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Minimum Requirements

• Strong attention to detail and a commitment to quality
• Excellent written and verbal communication skills
• Energetic, friendly, and professional demeanour
• Positive attitude with a passion for customer service
• Previous experience in the hospitality industry is preferred
• Familiarity with Opera PMS is an advantage
• Demonstrated ability to adapt in a fast-paced, multitasking environment
• Strong problem-solving skills and the ability to think quickly on your feet
• Capable of working both independently and collaboratively within a team
• Previous call centre experience is a plus

Duties and Responsibilities

• Respond to reservation inquiries via telephone and email in a courteous, efficient, and professional manner, adhering to departmental standards.
• Accurately create and manage reservations across all properties in our portfolio, including preparation of rate proposals.
• Maintain detailed and up-to-date records of guest profiles, bookings, payments, and relevant operational notes.
• Proactively upsell accommodation types and special packages where appropriate to drive revenue.
• Support the administration of the reservations department by maintaining efficient systems and processes.
• Follow up on quotations promptly to convert leads into confirmed bookings.
• Resolve guest concerns where possible, using sound judgment and escalating issues to management when necessary.
• Establish and communicate rates within authorized guidelines.
• Continuously update your knowledge of all products, packages, and specials to assist with guest inquiries and bookings across other outlets.
• Coordinate guest requests such as transfers, dinner bookings, and other special services by liaising with relevant departments or external partners.
• Report system issues, rate discrepancies, and overbookings to the Reservations Supervisor.
• Ensure optimal use of the Property Management System (PMS) and maintain up-to-date knowledge of room types and availability.
• Process and track invoices, credit card payments, and ensure all payments are correctly posted to the corresponding booking.
• Complete and update internal worksheets and checklists daily.
• Ensure all reservations are captured accurately and in line with standard operating procedures.
• Respond to all emails within the required turnaround time.
• Attend training sessions as required to maintain high standards of performance.
• Perform all tasks in compliance with applicable quality standards and departmental operating procedures.
• Complete the daily call centre checklist to ensure operational efficiency.

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Minimum Requirements

• 3–5 years of experience in hotel reservations, with at least 2 years in a supervisory or management role.
• Proficiency inOPERA PMS and familiarity with distribution platforms such as SynXis, SiteMinder, or similar.
• Proven experience managing high-volume OTA, group, and corporate bookings.
• Solid understanding of tour operator logistics, MICE group handling, and DMC relationships.
• Excellent communication, organizational, and multitasking skills.
• A guest-focused mindset with the ability to work collaboratively across departments.

Duties and Responsibilities

Reservations Operations

• Oversee the daily operations of the reservations office, ensuring prompt, professional handling of all individual, group, and corporate booking requests.
• Ensure all reservations are accurately entered into OPERA PMS, with correct rate codes, billing details, and guest profiles.
• Maintain rate integrity and parity across all channels; coordinate closely with the Revenue and Distribution teams on availability and inventory management.
• Implement stop-sell and overbooking strategies in collaboration with senior management.

Group Coordination & Internal Liaison

• Manage the end-to-end process for group bookings, including the seamless handover to Front Office, Housekeeping, F&B, and Events teams.
• Serve as the primary liaison for tour operators, travel agents, and DMCs, ensuring all internal departments are fully briefed and aligned on group expectations.
• Lead pre-arrival briefings and manage operational coordination for high-profile bookings.

Client & Guest Engagement

• Personally oversee VIP and complex reservations, site inspections, and client meetings.
• Ensure all special requests are clearly communicated and executed in collaboration with relevant departments.
• Represent the hotel in all guest- and client-facing interactions with professionalism and warmth.

Channel Management & Distribution

• Coordinate with the Newmark Distribution team to ensure accurate and timely loading of rates and availability across all OTA platforms.
• Manage content on extranets, verify reservation accuracy, and process cancellations or modifications as required.

Reporting & Revenue Support

• Produce and analyze daily, weekly, and monthly reservation reports, including pickup, pace, lead time, and cancellation trends.
• Provide insights to support forecasting and revenue management strategies.

Team Leadership & Development

• Lead, train, and mentor a high-performing reservations team focused on accuracy, service, and efficiency.
• Foster a collaborative, proactive work culture that aligns with hotel and brand standards.

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Minimum Requirements

• Experience: 2–3 years in Reservations or Revenue Management
• Education: Hospitality diploma or equivalent (preferred)
• Systems Knowledge: Opera PMS (experience in configuration a plus), MS Word & Excel

Duties and Responsibilities

Daily Tasks

• Analyse daily pickup and loss reports; identify trends and explain variances
• Review occupancy reports and suggest strategic rate adjustments
• Support the Sales and Reservations teams with rate-related queries and negotiations
• Maintain OTA and internal system rate parity and rate accuracy
• Build and manage rates in Opera PMS
• Handle and escalate revenue-related queries professionally
• Respond to daily emails and complete ad-hoc reporting

Weekly Tasks

• Prepare revenue and pickup reports for weekly review
• Compile data and reports for weekly strategy meetings
• Audit OTA listings to ensure compliance and accuracy
• Analyse business forecasts and manage block holdings

Monthly & Annual Tasks

• Deliver monthly executive summaries and OTA commission reports
• Contribute to monthly forecasting and performance reviews
• Participate in annual budgeting and rate contracting processes
• Update reporting formats and templates for efficiency

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Minimum Requirements

• A motivated, hands-on leader with a guest-first mindset
• Experienced in fast-paced hospitality environments (2–3 years in a supervisory role)
• Holds a diploma in Hotel Management or Certificate in Restaurant Operations
• Excellent communicator, problem solver, and team builder
• Knowledgeable in service standards, team development, and cost control

Duties and Responsibilities

Create Memorable Guest Experiences

• Oversee daily restaurant operations, ensuring every service runs smoothly
• Uphold the highest standards of guest satisfaction
• Proactively handle guest feedback and resolve issues with grace
• Ensure impeccable cleanliness, food presentation, and readiness at all times

 Lead & Inspire Your Team

• Supervise and support a team of servers and supervisors
• Ensure staff meet grooming and professionalism standards
• Deliver regular training on service, sales, and safety practices
• Foster a respectful, team-oriented, and motivating work culture

Drive Revenue & Performance

• Implement strategies to boost guest counts and average spend
• Train staff in upselling and guest engagement techniques
• Manage labour costs and productivity through smart scheduling
• Monitor financial performance and work toward profitability goals

 Ensure Safety & Compliance

• Enforce company health, hygiene, and safety policies
• Maintain a safe, clean, and compliant workplace
• Quickly address any safety risks or operational concerns

Report & Collaborate

• Prepare reports to support data-driven decision-making
• Keep F&B Manager informed of important developments
• Complete other strategic tasks as assigned