Reservations Manager at Newmark Hotels

Minimum Requirements

• 3–5 years of experience in hotel reservations, with at least 2 years in a supervisory or management role.
• Proficiency inOPERA PMS and familiarity with distribution platforms such as SynXis, SiteMinder, or similar.
• Proven experience managing high-volume OTA, group, and corporate bookings.
• Solid understanding of tour operator logistics, MICE group handling, and DMC relationships.
• Excellent communication, organizational, and multitasking skills.
• A guest-focused mindset with the ability to work collaboratively across departments.

Duties and Responsibilities

Reservations Operations

• Oversee the daily operations of the reservations office, ensuring prompt, professional handling of all individual, group, and corporate booking requests.
• Ensure all reservations are accurately entered into OPERA PMS, with correct rate codes, billing details, and guest profiles.
• Maintain rate integrity and parity across all channels; coordinate closely with the Revenue and Distribution teams on availability and inventory management.
• Implement stop-sell and overbooking strategies in collaboration with senior management.

Group Coordination & Internal Liaison

• Manage the end-to-end process for group bookings, including the seamless handover to Front Office, Housekeeping, F&B, and Events teams.
• Serve as the primary liaison for tour operators, travel agents, and DMCs, ensuring all internal departments are fully briefed and aligned on group expectations.
• Lead pre-arrival briefings and manage operational coordination for high-profile bookings.

Client & Guest Engagement

• Personally oversee VIP and complex reservations, site inspections, and client meetings.
• Ensure all special requests are clearly communicated and executed in collaboration with relevant departments.
• Represent the hotel in all guest- and client-facing interactions with professionalism and warmth.

Channel Management & Distribution

• Coordinate with the Newmark Distribution team to ensure accurate and timely loading of rates and availability across all OTA platforms.
• Manage content on extranets, verify reservation accuracy, and process cancellations or modifications as required.

Reporting & Revenue Support

• Produce and analyze daily, weekly, and monthly reservation reports, including pickup, pace, lead time, and cancellation trends.
• Provide insights to support forecasting and revenue management strategies.

Team Leadership & Development

• Lead, train, and mentor a high-performing reservations team focused on accuracy, service, and efficiency.
• Foster a collaborative, proactive work culture that aligns with hotel and brand standards.