Lodge Manager at Newmark Hotels

Minimum Requirements

• Comprehensive operational knowledge of all lodge departments
• Sound understanding of South African Labour Law
• Strong grasp of health and safety legislation and compliance protocols
• Excellent interpersonal, verbal, and written communication skills
• Demonstrated ability to manage time effectively and coordinate multiple projects
• Strong leadership presence with a proven ability to lead by example and foster team motivation

Duties and Responsibilities

• Lead and manage the Heads of Department (HOD) team across all operational areas, including health and safety compliance and staff well-being.
• Ensure the consistent delivery of outstanding guest experiences that meet or exceed expectations.
• Uphold and maintain operational excellence across all departments in alignment with Qwabi’s brand and service standards.
• Assign daily responsibilities to HODs, monitor performance, and ensure a clear understanding of roles, responsibilities, and performance expectations.
• Evaluate team productivity and provide regular, constructive feedback to encourage professional growth.
• Manage lodge expenses proactively, implement cost-saving initiatives, and ensure financial targets are met.
• Act as a professional ambassador of the lodge, promptly addressing and resolving guest concerns or complaints.
• Provide timely and accurate operational reports to the General Manager, covering all aspects of lodge performance.
• Ensure a safe, healthy, and positive work environment for all staff, including effective management of staff meals and accommodation.
• Promote open, effective communication within the leadership team and across departments to support seamless operations.
• Build and sustain positive relationships with the local community, service providers, suppliers, and contractors.
• Represent and uphold the mission, vision, and ethical values of the management company throughout all lodge operations.