Commit to The Beekman Way (an internal Group programme to work together cohesively and towards a common goal, focusing on the customer by going out of one’s way to meet customer needs).
Attend to client queries & reservations in accordance within SLA metrics, including but not limited to:
Query turnaround time
Customer service survey
Production
Achieve targets as provided by department manager.
Perform additional duties as assigned, including but not limited to general client queries.
Matric with 2 years relevant Call Centre experience
Experience working in sales or customer service, preferably in the hospitality or travel industry
Excellent written and verbal communication skills in English
Multi-tasking and time-management skills, with the ability to prioritize tasks
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