Resource Manager, Operations at Jellyfish Online Marketing

Responsibilities:

• Maintains and manages a variety organizational relationships while having a strong understanding of the business area they support.
• Manages staffing logistics for global projects, ensuring staffing requests are fulfilled in an efficient and effective manner.
• Collaborating with Project Management to understand resource requirements to meet the needs of the Project Responsible for maintaining accurate capacity and utilization data in workforce management tools.
• Manages assignments and extensions of resources based on capacity and demand.
• Reviews capacity across organization on an ongoing basis, proactively working to rebalance team members who are above/below utilization targets.
• Drives staffing and upskilling recommendations and escalates findings to leadership during operational and forecast reviews.

Requirements

Experience:

• Business Operations experience - you understand and have experience with what happens behind the scenes to keep the business running.
• Relationship management experience - you have a strong track record of being able to build relationships with internal business partners.
• Prior agency experience Skills (we look for potential, not always the complete package!)
• Emotionally intelligent - you know how to listen, observe, and dig beneath the surface when talking with people.
• Enthusiastic - you are the face of Resource Management, as such you are always professional, courteous and energetic.
• Analytical - you can collect, visualise and analyse data. You use this data to identify solutions to resourcing challenges.
• Sound judgement - you absorb information and requirements, and you make smart and insightful decisions autonomously.
• Strong communicator - you know how to tailor your communications. You are tactful, confident and clear when communicating.
• Impeccable writing skills - you write very well, your work doesn’t need to be checked.
• Attention to detail - you ensure your work is accurate at all times.
• Organised, efficient, and resilient - you can oversee multiple activities, initiatives, and deadlines. You are able to manage priorities and expectations when things get busy.
• Resourceful - you rely on your wits and connections to find solutions to challenges. Advantageous: Multi-lingual (French or Spanish a plus) Experience using Salesforce An understanding of the Jellyfish capabilities and capability workflow

Advantageous:

• Multi-lingual (French or Spanish a plus)
• Experience using Salesforce
• An understanding of the Jellyfish capabilities and capability workflow

Benefits

• Pension Plans
• Life Assurance
• Leave Package
• Work From Home
• Training & Development
• Employee Assistance Programme - Counseling