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  • Posted: Jan 14, 2022
    Deadline: Not specified
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  • Set in the vibrant heart of Cape Town, this luxury hotel and spa offers easy access to all that's happening in this dynamic city. Enjoying a superb location at the foot of Table Mountain, and just a short stroll from downtown, the resort offers the perfect combination of leafy tranquility and contemporary buzz. Belmond Mount Nelson Hotel has long been regar...
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    Restaurant Hostess

    Description

    Mount Nelson Hotel is looking for a Hostess to create a welcoming environment for all guests visiting the restaurant who is responsible for greeting of all guests entering the restaurant and escorting guests to their seats.

    • Welcome guests to the venue.

    • Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc.

    • Coordinate with the service staff about available seating options.

    • Answer incoming calls and address guests’ queries, take restaurant reservations as and when required.

    • Ensure the introduction of the waiter to the guest table by announcing the waiters’ name.

    • Ensure that the reception/entrance is neat, clean & tidy at all times.

    • Cater to guests who require extra attention (e.g. children, elderly).

    • Assist with adhoc duties as and when required by management.

    • Ensure our guests have a positive dining experience from the moment they arrive till their departure.

    • Acknowledge and respond to relevant customer queries, needs and expectations.

    • Ensure the outlet Manager is kept informed of any guest queries and or complaints.

    • Guide guests through the dining rooms and provide any needed assistance.

    • Conduct regular inspections of the outlet to ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting.

    • Check menus to ensure they are current, clean, plentiful, and presentable.

    • Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.

    • Develop and maintain positive working relationships with others and support the team to reach common goals.

    • Perform opening and closing duties, as needed.

    • Engage with guests on a regular basis to ensure highest standards of hospitality and comfort is provided to our guests throughout all phases of food & beverage service.

    • Assist with the allocation of tables and floor layout.

    • Assist with F&B Attendant duties as and when required, to support the team to ensure that the outlet operates smoothly.

    Requirements

    • Quality and customer service driven.

    • Attention to detail pertaining to area of responsibility.

    • Strong interpersonal and telephone etiquette skills essential.

    • Strong and effective communication, problem solving abilities essential.

    • Ability to work within a pressurized environment.

    • Ability to use Initiative and be proactive.

    Benefits

    • Competitive basic salary
    • Pension fund benefit
    • Internal Belmond discounts
    • Loyalty and recognition rewards programme
    • Employee Assistance Programme
    • On going Learning and Development opportunities
    • Regular community, social and staff welfare events

    Method of Application

    Interested and qualified? Go to Belmond Mount Nelson Hotel on apply.workable.com to apply

    Note: Get your CV ready for 2022. Order our 100% professional CV Service.

  • Send your application

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