Restaurant Hostess at Belmond Mount Nelson Hotel

Description

Mount Nelson Hotel is looking for a Hostess to create a welcoming environment for all guests visiting the restaurant who is responsible for greeting of all guests entering the restaurant and escorting guests to their seats.

• Welcome guests to the venue.

• Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc.

• Coordinate with the service staff about available seating options.

• Answer incoming calls and address guests’ queries, take restaurant reservations as and when required.

• Ensure the introduction of the waiter to the guest table by announcing the waiters’ name.

• Ensure that the reception/entrance is neat, clean & tidy at all times.

• Cater to guests who require extra attention (e.g. children, elderly).

• Assist with adhoc duties as and when required by management.

• Ensure our guests have a positive dining experience from the moment they arrive till their departure.

• Acknowledge and respond to relevant customer queries, needs and expectations.

• Ensure the outlet Manager is kept informed of any guest queries and or complaints.

• Guide guests through the dining rooms and provide any needed assistance.

• Conduct regular inspections of the outlet to ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting.

• Check menus to ensure they are current, clean, plentiful, and presentable.

• Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.

• Develop and maintain positive working relationships with others and support the team to reach common goals.

• Perform opening and closing duties, as needed.

• Engage with guests on a regular basis to ensure highest standards of hospitality and comfort is provided to our guests throughout all phases of food & beverage service.

• Assist with the allocation of tables and floor layout.

• Assist with F&B Attendant duties as and when required, to support the team to ensure that the outlet operates smoothly.

Requirements

• Quality and customer service driven.

• Attention to detail pertaining to area of responsibility.

• Strong interpersonal and telephone etiquette skills essential.

• Strong and effective communication, problem solving abilities essential.

• Ability to work within a pressurized environment.

• Ability to use Initiative and be proactive.

Benefits

• Competitive basic salary
• Pension fund benefit
• Internal Belmond discounts
• Loyalty and recognition rewards programme
• Employee Assistance Programme
• On going Learning and Development opportunities
• Regular community, social and staff welfare events