Restaurant Reservationist & Administrator at Helderberg Personnel

Purpose of the Role: 

• The Restaurant Reservationist & Administrator plays a key role in supporting the smooth daily operation of the Restaurant and Guest House. This position requires a highly organized and service-oriented individual responsible for managing guest reservations, coordinating administrative tasks, and maintaining efficient communication and operational standards across departments.

Key Responsibilities Include but Are Not Limited To
 
Administration

• Manage incoming calls, emails, and guest enquiries promptly and professionally
• Coordinate diaries, meetings, and interdepartmental communication
• Maintain databases, SOPs, and internal documentation
• Oversee office supplies and ensure the smooth running of daily operations 

Restaurant Operations

• Manage restaurant reservations, confirmations, and guest correspondence
• Prepare and maintain function sheets for group bookings and events
• Process POS transactions and assist with weekly cash-up and financial administration
• Support supplier invoicing, petty cash management, and banking
• Update menus, promotions, and event details on online platforms such as Dineplan, Dining Out, and Eat Out 

Boutique Administration

• Train casual staff on operational procedures, POS systems, and product knowledge
• Conduct regular stock counts, pricing updates, and cash-up reconciliations
• Monitor supplier consignment stock and sales performance 

Guest House Operations

• Coordinate guest house reservations and liaise with events teams and travel agents
• Manage check-ins, check-outs, and guest communication with care and accuracy
• Oversee housekeeping readiness, stock levels, and maintenance reporting 

Criteria

• Matric (Grade 12) and tertiary qualification in Hospitality or Tourism Management is essential
• 2–3 years’ relevant hospitality experience in a similar role
• Computer literacy with strong administrative competence
• Valid Driver’s Licence essential
• Energetic, service-oriented, and passionate about hospitality
• Excellent organizational skills with meticulous attention to detail
• Strong interpersonal and professional communication skills
• Proactive, reliable, and able to work independently as well as in a team
• Able to remain calm and solutions-driven under pressure

Closing Date:  2025-11-30