Retail Sales Consultant at Status Staffing

• Our client is seeking a Retail Sales Consultant based in Maitland, Cape Town. The ideal candidate will have a minimum of 3+ years’ experience in internal sales or customer service, along with at least 3+ years’ retail or shop floor experience in a similar industry. Applicants must hold a Matric (Grade 12), have a clear credit record, and be proficient in MS Office. The successful candidate will be a self-motivated, customer-focused individual with a proven track record in retail sales, strong administrative and organisational abilities, excellent communication skills, and a friendly, professional, and well-groomed presentation.

REQUIREMENTS:

• Minimum of 3+ years’ internal sales or customer service experience
• Minimum of 3+ years’ retail or shop floor experience in a similar industry
• Matric (Grade 12) essential
• Clear credit record required
• Proficient in Microsoft Office (MS Word, Excel, Outlook, Email, Internet)
• Proven track record of delivering results in retail sales
• Strong sales ability
• Customer-focused mindset
• Experience in stock management
• Self-motivated and proactive, able to work independently while being a strong team player
• Well-groomed and presentable
• Demonstrates pride in personal appearance and work quality
• Excellent communication skills (verbal and written)
• Strong customer service, care, and problem-solving abilities
• Good planning, organisational, and time management skills
• Neat, tidy, and detail-oriented approach
• Friendly, helpful, and positive attitude
• Strong administrative skills with accuracy and attention to detail

DUTIES:
Key Duties:

• Maintain and grow the retail sales budget by offering customers suitable products through upselling and cross-selling.
• Encourage customers to complete customer information forms to build the company database.
• Increase cash sales and develop a comprehensive customer database.

Customer Service:

• Proactively always assist walk-in customers.
• Professionally take telephone orders and ensure they are prepared as agreed with the customer.
• Meet, greet, and assist customers in a professional manner.
• Offer customers requested products and suitable alternatives where necessary.
• Recommend complementary products to enhance the customer’s purchase.
• Source alternative products when items are not available in stock.
• Deliver high levels of customer service as measured through supervisor observation, customer feedback, and service evaluation calls by the Sales Manager.

Housekeeping:

• Ensure products are neat, tidy, and correctly placed on shelves, hooks, or in designated containers.
• Maintain cleanliness of all surface areas within the responsible work station.
• Uphold a high standard of overall appearance and condition of the work station at all times.
• Keep the work station neat and tidy throughout the day.
• Ensure all products are correctly packed away after assisting customers.
• Keep the sample rail up to date.
• Maintain standards as observed by the Retail Supervisor and Sales Manager.

Stock Management:

• Order and update stock daily as required.
• Conduct stock takes when requested.
• Inform the Retail Supervisor of low stock or nil bin cards by recording them in the designated book.
• Notify the Retail Supervisor of items requested by customers that are not held in stock.
• Ensure all stock forms are completed accurately and submitted within deadlines.

Merchandising:

• Ensure pricing and product codes are clearly visible at all times.
• Update prices and codes on a daily or weekly basis as required.
• Arrange and merchandise both existing and new products within the work station.
• Conduct quality checks on fabric meterage and condition upon arrival in store.
• Maintain merchandising standards as observed by the Retail Supervisor and Sales Manager.

Administration:

• Follow all company procedures in line with policies and operational requirements.
• Accurately complete order processing, credit notes, refunds, and stock requests.
• Ensure all administrative tasks are accurate, detailed, and completed within deadlines.