Retail Store Manager - Longmeadow at ACDC Dynamics SA

Job Description
This is an on-site role for a Retail Store Manager located at our head office in Edenvale. The Retail Store Manager will be responsible for day-to-day tasks including customer satisfaction, customer service, stock control, managing a sales team, communication, store management, and retail loss prevention.

Key Responsibilities:

Store Operations Management

• Oversee the daily operations of retail stores, ensuring they run smoothly and efficiently.
• Ensure that the stores are well-maintained, clean, and visually appealing.
• Implement and maintain high standards for merchandising and product displays.

Sales and Customer Service

• Drive sales and profitability by implementing effective sales strategies.
• Ensure a high level of customer satisfaction through excellent service and product knowledge.
• Handle customer inquiries, complaints, and feedback promptly and professionally.

Inventory Management

• Monitor inventory levels and ensure adequate stock is available.
• Coordinate with the supply chain and procurement teams to manage stock replenishment.
• Conduct regular stock audits and manage inventory discrepancies.

Team Leadership and Development

• Train, and mentor retail staff to ensure high performance and professional growth.
• Conduct regular performance evaluations and provide constructive feedback.
• Foster a positive and collaborative work environment.

Financial Management

• Develop and manage store budgets, ensuring financial targets are met.

Skills & Experience

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Customer-focused with a passion for delivering exceptional service.

Requirements

• Matric/ Grade 12 (NSC)
• Tertiary Qualification is advantageous
• A minimum of 3 – 5 years’ experience as a Retail Manager or in a similar role, preferably in the electrical, lighting, or solar power industries.
• Valid drivers license