Retention Advisor at Concentrix

Retention Advisor

Job Description

• Are you looking for an opportunity to jumpstart your career in the Sales/Service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign with a base salary of R8000 + Incentives
• You’ll be working on-site from our vibrant Cape Town office where creativity meets cutting edge technology. All the while you’ll become part of a community of likeminded individuals that that become friends for life.
• This Sales/Customer Service Advisor role at Concentrix is a great match if you:
• 1 year call centre experience AND / OR 6 months Direct Sales experience (excluding retail clothing) OR Collections and customer service experience
• Passed Grade 12 or NQF4
• Minimum B2 (English Language level, Email Writing and Computer Lit)
• Neutral voice profile

What is in it for you?

• In this role, we offer benefits that help you support your unique lifestyle:
• Base Salary of R8000 + Incentives
• Medical aid for main member / medical insurance for employee and two dependents
• Pension Fund
• Subsidized transport
• Fantastic Employee Assistance Programme (EAP)
• Group life cover
• Access to financial well-being sessions, will writing sessions and stress management sessions
• Team building and upskill training opportunities
• Interactive and inclusive company culture

What you will do in this role

• Key Responsibilities will include:
• Quickly understanding customers’ requirements to create a tailor-made package that best suits their needs, ultimately persuading new customers to choose as their entertainment provider or upgrading current subscriptions to make sure each customer is getting the most out of their package. This will be accomplished through engaging and meaningful conversations.
• Keeping up to date with all products and campaigns so that you are able to effectively support our customers and promote new and existing products, as well as our brand
• Keeping the customer at the heart of all that we do
• Sharing best practice with colleagues and delivering and receiving feedback so that you are constantly learning and improving
• Continued self-development through a range of learning and development resources
• Delivering the best service in the country in every interaction
• Adhering to all compliance guidelines to ensure you are providing premium entertainment products to the right customers, in the right way

Personal skills required for the role:

• You’ll have a passion to sell, while always putting the customer first to deliver a solution that most suits their needs
• You thrive in a target driven environment and take ownership of your performance to meet expected KPIs
• Exceptional service is second nature to you, and doing the right thing for our customers will be your natural approach
• You’ll be a resilient, flexible and innovative thinker who can quickly understand a customer’s needs and will be able to draw on the
• resources at your disposal to find the right solution
• You’re confident in a high paced environment and able to adapt to changing requirements
• You’ll be able to build relationships with our customers quickly, showing compassion and empathy when needed in a helpful, upbeat and positive manner whilst letting your personality shine through
• Passionate about providing our customers with the best service in the country, you will see challenges through to resolution