Job Vacancies at Concentrix

Job Title: Sr. Administrative Assistant II

Job Description

• Join our dynamic team at Concentrix as a Senior Administration Assistant. We are seeking a proactive and detail-oriented professional to support our business operations.

Key Responsibilities:

• Prepare complex business presentation documents and spreadsheets.
• Provide comprehensive administrative support.
• Assist with special projects, perform research, and maintain records.
• Compose correspondence and handle general office policies with manager’s approval.
• Initiate routine and non-routine correspondence, memoranda, and reports.
• Answer and screen phone calls, providing information for both routine and complex inquiries.
• Schedule and maintain calendars for appointments, meetings, and travel itineraries, coordinating related arrangements for managers and clients.
• Anticipate and prepare materials needed for conferences, correspondence, appointments, meetings, and phone calls.
• Prepare and distribute meeting minutes.
• Establish and maintain various files and records.

Candidate Profile:

• Proven experience as an administrative assistant.
• Strong self-confidence and critical thinking skills.
• Excellent organizational skills.
• Ability to work independently and take initiative.

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Job Title:

• Team Leader

Job Description

• The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.
• Essential Functions/Core Responsibilities
• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
• Stay current on internal work processes, policies and procedures. Attend required manager development training
• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

Candidate Profile

• Must have collections experience
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations
• Work well under pressure and follow through on items to completion
• Strong communication skills, both written and verbal
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
• Ability to mentor, coach and provide direction to a team of employees
• Willingness to work a flexible schedule

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Job Description

• Are you looking for an opportunity to jumpstart your career in the Collections industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign with a base salary of R7 800
• You’ll be working on-site from our vibrant Claremont office where creativity meets cutting edge technology. All the while you’ll become part of a community of likeminded individuals that that become friends for life.

This Collections Advisor role at Concentrix is a great match if you:

• Minimum of Grade 12 / Matric
• Minimum 6+ Months Collections local or international experience AND a minimum of 6+ months Financial Services experience
• Passed Grade 12 or NQF4
• Minimum B2 (English Language level, Email Writing and Computer Lit)
• Neutral voice profile

What is in it for you?

In this role, we offer benefits that help you support your unique lifestyle:

• Base Salary of R7 800
• Medical aid for main member / medical insurance for employee and two dependents
• Pension Fund
• Subsidized transport
• Fantastic Employee Assistance Programme (EAP)
• Group life cover
• Access to financial well-being sessions, will writing sessions and stress management sessions
• Team building and upskill training opportunities
• Interactive and inclusive company culture

What you will do in this role

Key Responsibilities will include:

• Working with customers to identify and arrange suitable and sustainable payment plans which match their current financial circumstances
• Completing Income & Expenditure with customers to assess affordability and agree a resolution to which ensures we are treating customers fairly.
• Negotiating the repayment of outstanding arrears by our customers including alternative options of resolution as appropriate.
• Demonstrating industry and regulatory standards on all calls in order to deliver a positive outcome for both customer and business.
• Identifying a variety of customer types making key decisions on how to proceed ensuring our customer is at the heart of what we do.
• Acting with due care where a customer is identified as being vulnerable, and ensuring forbearance is applied as appropriate.
• Treat customers fairly and deliver fair customer outcomes in all of our day-to-day processes.
• Maintain a comprehensive and up-to-date knowledge and understanding of MotoNovo Finance products and services, providing accurate information whilst capturing robust records of our customer contact.
• Working within a team environment, building relationships and rapport with both colleagues and customers.
• Ensuring timely completion of mandatory learning ensuring an up-to-date knowledge of appropriate legislation and regulatory bodies including FCA, CONC 7 and TCF policies remain at the highest levels.
• Recognize and recommend improvements to company processes, policies and procedures to ensure we as a company proactive continue to become more efficient for our customers and colleagues.
• Maintain a comprehensive and up to date knowledge and understanding of MotoNovo Finance products and services, providing accurate information and proactively promoting them where appropriate
• Work as part of a team – supporting, motivating and assisting colleagues in the operation of the department and throughout the business.
• Ensure that all system-based records are maintained in an accurate and timely manner (and ensure that data integrity is maintained at all times) as prescribed by regulatory, legislative and company procedures.
• Continue to develop self and role by studying relevant training materials and product information and continually develop and improve product knowledge.
• Provide management information as requested. Have a sound understanding of all systems used to enhance the business activities, ensuring these are maintained in an accurate and timely manner.
• Ensure that prompt and regular communication and support is maintained between all internal and external parties to ensure seamless and consistent service levels are maintained at all times, reporting exceptional matters to line management.
• Undertake any other reasonable tasks as requested by line management.
• Personal skills required for the role:
• Good written and verbal communication skills
• Able to demonstrate sound numerical skills and literacy
• Confident communicator and negotiation skills
• Able to remain calm under pressure and deliver results
• Planning and organization skills
• Uses own initiative, resourceful, problem solving Self-motivated and enthusiastic
• Attention to detail Works well under pressure and to set deadlines
• Able to follow procedures and work within regulated environment
• Team player and good IT skills in Microsoft Office

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Retention Advisor

Job Description

• Are you looking for an opportunity to jumpstart your career in the Sales/Service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign with a base salary of R8000 + Incentives
• You’ll be working on-site from our vibrant Cape Town office where creativity meets cutting edge technology. All the while you’ll become part of a community of likeminded individuals that that become friends for life.
• This Sales/Customer Service Advisor role at Concentrix is a great match if you:
• 1 year call centre experience AND / OR 6 months Direct Sales experience (excluding retail clothing) OR Collections and customer service experience
• Passed Grade 12 or NQF4
• Minimum B2 (English Language level, Email Writing and Computer Lit)
• Neutral voice profile

What is in it for you?

• In this role, we offer benefits that help you support your unique lifestyle:
• Base Salary of R8000 + Incentives
• Medical aid for main member / medical insurance for employee and two dependents
• Pension Fund
• Subsidized transport
• Fantastic Employee Assistance Programme (EAP)
• Group life cover
• Access to financial well-being sessions, will writing sessions and stress management sessions
• Team building and upskill training opportunities
• Interactive and inclusive company culture

What you will do in this role

• Key Responsibilities will include:
• Quickly understanding customers’ requirements to create a tailor-made package that best suits their needs, ultimately persuading new customers to choose as their entertainment provider or upgrading current subscriptions to make sure each customer is getting the most out of their package. This will be accomplished through engaging and meaningful conversations.
• Keeping up to date with all products and campaigns so that you are able to effectively support our customers and promote new and existing products, as well as our brand
• Keeping the customer at the heart of all that we do
• Sharing best practice with colleagues and delivering and receiving feedback so that you are constantly learning and improving
• Continued self-development through a range of learning and development resources
• Delivering the best service in the country in every interaction
• Adhering to all compliance guidelines to ensure you are providing premium entertainment products to the right customers, in the right way

Personal skills required for the role:

• You’ll have a passion to sell, while always putting the customer first to deliver a solution that most suits their needs
• You thrive in a target driven environment and take ownership of your performance to meet expected KPIs
• Exceptional service is second nature to you, and doing the right thing for our customers will be your natural approach
• You’ll be a resilient, flexible and innovative thinker who can quickly understand a customer’s needs and will be able to draw on the
• resources at your disposal to find the right solution
• You’re confident in a high paced environment and able to adapt to changing requirements
• You’ll be able to build relationships with our customers quickly, showing compassion and empathy when needed in a helpful, upbeat and positive manner whilst letting your personality shine through
• Passionate about providing our customers with the best service in the country, you will see challenges through to resolution

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Job Description

• We are seeking an experienced high volume recruiter to manage and execute bulk hiring processes efficiently. The ideal candidate will possess a keen eye for talent and have a passion for recruiting in a fast paced environment. This role is critical to ensuring we attract and select the best candidates to meet our business needs aligned to our exciting growth plans.
• This position is responsible for working with various clients to assess hiring needs, attract top talent, interview candidates and take them right through to the onboarding stage, ensuring candidates an exceptional recruitment & selection experience.

Essential Functions/Core Responsibilities

• Responsible for assisting with implementation and administration of recruitment programs
• Receive, screen, and file incoming resumes, background, and reference checks
• Conduct initial screening interviews, telephone interviews, and/or face-to-face interviews with prospective applicants
• Assist with recommendations to hiring manager on candidate hire, and partner with appropriate stakeholders to offer competitive compensation packages and facilitate negotiation with candidates
• Leverage various resources - internet, community organizations, print media, formal/informal networks, colleges, trade associations - to directly and indirectly source qualified candidates
• Ensure the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools
• Maintain consistent standards for all applicants and ensure compliance with all local rules and regulations related to hiring and recruiting
• Responsible for developing and applying an in-depth knowledge of the job specifications to include experience, skills, and behavioral competencies needed for success in each role
• Promote the Company image to candidates and external service providers and ensures that the Company is represented in the most accurate and appropriate way to all candidates and personally drives the highest standards of ethical behavior for all involved in the recruiting processes

Candidate Profile

• High volume recruiting within BPO Call Centre is essential
• Minimum 2 years experience BPO Call Centre is essential
• Self-starter, sense of urgency, works well under pressure, ability to work in high-velocity environment
• Sense of professionalism and ability to develop relationships
• Strong attention to detail
• Ability to handle and maintain confidential information
• Career Level Description
• Performs routine assignments in the entry level of the Professional Career Band. Uses existing procedures to solve routine or standard problems. Typically requires a college or university degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts. Develops competence by performing structured work assignments. Receives instruction, guidance and direction from others.