At Amrod, everything is geared towards providing clients with a Total-Solution aimed at making business as convenient, simple and cost-effective as possible.
Coupled with in-house branding solutions, their extensive gifting, clothing and headwear ranges, backed up by deep inventory levels, provide clients with the comfort of knowing that they are able to fo...
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Previous experience in Returns would be advantageous.
Ability to communicate effectively in English (verbally and in writing).
Knowledge of WMS and Amtrack system advantageous.
Good computer literacy, i.e.: Microsoft Excel and Outlook.
Ability to work overtime/weekends in accordance with operational requirements
Key Performance Area
Inspect all sample returns to ensure they are in condition to pass a credit samples back into the box level for return to HO
File and keep records of returns
Check and process all bulk returns that is received from dispatch
Informs Sales / CC of the returned stock
Taking full ownership of all goods returned to branch, including handling of all templates
Attend to all QC of items for Customer Care
Manage the return/pending shelf
Oversee the recollection shelf
Escalate any unresolved returned stock to your line manager
Weekly feedback reports to be sent to your line manager
Handle booking and processing of returns to HO
Timeously attend to queries
Process destroys stock and charity sections as per SOP
Receiving, shelving & dispatching of orders
Assisting clients and internal sales team with queries F2F, via phone & email
Attend to Ad-hoc projects
Ensure that all tasks are executed in a safe manner with due regard for Amrod Policies and procedures, regulations specific to the use of equipment and products and regulations prescribed by the Occupational Health and Safety Act.
Report unsafe acts/working conditions/injury on duty to the supervisor immediately
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