Returns Clerk and Storeman at Amrod

MINIMUM SKILLS AND KNOWLEDGE REQUIRED

• Standard 10 / Grade 12 or equivalent.
• Previous experience in Returns would be advantageous.
• Ability to communicate effectively in English (verbally and in writing).
• Good computer literacy, i.e.: Microsoft Excel and Outlook.
• Ability to work overtime/weekends in accordance with operational requirements.

BEHAVIOURAL DIMENSIONS REQUIRED

• Honest and hardworking.
• Ability to work efficiently on own or as part of a team, in a pressurised environment.
• Meticulous attention to detail.
• Strong problem-solving skills.
• Good sense of urgency.

BRIEF DESCRIPTION OF KEY PERFORMANCE AREA

• Inspect and credit returned samples.
• File and keep records of returns.
• Process bulk returns from dispatch.
• Inform Sales/Customer Care of returned stock.
• Manage all returned goods, including handling templates.
• Attend to quality control for Customer Care.
• Manage the return/pending and recollection shelves.
• Escalate unresolved returns to the line manager.
• Handle booking and processing of returns to Head Office.
• Ensure tasks are executed safely following company policies, equipment regulations, and the Occupational Health and Safety Act.
• Maintain good housekeeping standards.
• Receive, shelve, and dispatch orders.
• Assist clients and internal sales team with queries in person, via phone, and email.