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  • Posted: May 20, 2021
    Deadline: Not specified
  • Black Pen Recruitment is South Africa’s leading recruitment consultancy specialised in BPO services, foreign language recruitment and immigration services. With our outstanding experience in the BPO industry and our own in-house immigration division, we will find the right candidates for foreign language specialist positions as well as immigration solu...
    Read more about this company


    Risk and Compliance Manager (eCommerce/Fintech)

    Job Description

    Our client, a leading technology communications company in Europe and Africa, is looking to hire a Risk and Compliance Manager to join their team in Midrand, Johannesburg, South Africa (Remote).

    As the Risk & Compliance Manager you will create a governance framework and oversee the implementation and monitoring of risk,  compliance and regulatory controls within e-commerce and online payments divisions. 

    Type: Full-Time | Remote (Remote working permitted until further notice)




    • 3 year Degree or National Diploma essential in BCom, LLB, BA Law, or  related

    • A minimum of 5 years relevant experience in risk and compliance  within a fintech or e-commerce  environment.  

    • Experience in cyber security and online security controls with specific focus on  online payments  

    • Specialist experience and  knowledge of the e-commerce and  online sales ecosystems.  

    • Sound knowledge of information  security and data governance framework is essential. 

    • Knowledge of robust fraud mitigation for ecommerce transactions




    • Ability to transfer regulatory knowledge into sound business practices. 

    • Analytical and sound financial skills 

    • Effective interpersonal and communication (verbal and written skills) 

    • Relationship management including  influencing and persuasion skills 

    • Presentation and facilitation skills ∙ Attention to detail and the ability to  draft risk and compliance reports and  packs 

    • Ability to influence and strong negotiating skills 



    Key accountabilities and decision ownership :  


    Regulatory and Legislative Compliance Monitoring,  Analysis and Reporting 

    • Establishing a compliance and governance  framework for the E-Commerce business, its  suppliers and its consumers. 

    • Creating and embedding the cyber security,  data security and data governance frameworks into the e-commerce business.  

    • Developing a risk based AML/KYC framework  for e-commerce and online sales.  

    • Supporting the business in legal and  commercial discussions with third party providers.  

    • Developing robust third party due diligence  protocols as well as ensuring that there is  appropriate ongoing oversight and control  over such third party providers.  

    • Collate and analyse information from various  sources in order to assess the adequacy and  effectiveness of the internal compliance  

    • controls. The information must be documented together with action items and control plans and communicated to relevant  internal stakeholders.  

    • Proactively managing risks including:  Operational risk, strategic business risk,  

    • market risk, IT risk, Regulatory risk.  


    Stakeholder management  

    • Analyse complaints (internal and external) for  trends and report’s findings to relevant stakeholders 

    • Liaise with External Regulatory Stakeholders  such as PASA, SARB, FSCA and IFWG where  relevant.  

    • Operate as a 1st line support across the E Commerce business unit 


    Assist in the creation and implementation of the  compliance training and awareness program

    • Create a risk and compliance culture by  identifying weaknesses in systems and processes and proactively embedding governance principles, values and sound  business practice into existing systems, products, services and processes.  


    Financial Services regulation analysis and  documentation  

    •  Responsible for analysis and documentation  of regulatory compliance requirements especially as it relates to e-commerce solutions.  

    • Develop risk management plans for relevant  legislation and maintain a regulatory  

    • universe. 

    • Develop appropriate policies to supplement  and enforce the governance framework.  


    Assessing the risk of changes to Regulatory  Environment 

    • Identify and track changes to existing and  new laws and trends in the industry both locally and internationally.  

    • Impact analysis across business processes  and systems 


    Fraud Prevention  

    • Establishing a robust fraud risk management  program. 

    • Proactively embedding fraud prevention  controls into online processes  

    • Conducting root-cause analysis on suspicious transactions identified and enhancing the existing controls accordingly.  


    Key Performance Indicators (KPI’s):  

    • Engaging with the business regarding the  compliance and regulatory requirements when developing new products and the technology ecosystems involved.  

    • Liaising with third party service providers who  will supply products and services and ensure  that security and data governance standards are in place.  

    • Assist with drafting end user licenses, terms  and conditions, and relevant policies and  procedure in strengthening the e-commerce  governance framework.  

    • Responsible for drafting and rolling out  compliance training and awareness programs to ensure business is compliant  with international best practises.  

    • Record the controls that are being implemented within the business against the  specific regulatory environment in the form of  risk management plans.

    Please Note: Only shortlisted candidates will be contacted.

    Method of Application

    Interested and qualified? Go to Black Pen Recruitment on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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